Dental Patient Care Coordinator

Baystate Dental Pc.; Springfield (MA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented environment

Job summary

Baystate Dental in Springfield, MA is seeking a Patient Service Representative to support front desk operations, greet patients, answer calls, schedule appointments, and assist with treatment plans and financial arrangements.

This role emphasizes exceptional customer service in a team-based environment, with benefits including health, dental, vision, 401(k), and flexible scheduling in a modern practice.

Qualifications

• 1 year of experience in a dental/medical office preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones and delivering excellent customer service.

Responsibilities

• Answer phones and respond to patient inquiries according to office policies.
• Schedule and maintain appointment book, confirm appointments.
• Register patients and post charges/payments to accounts.
• Assist with patient treatment plans and financial arrangements.
• Keep waiting area clean and welcoming for patients.

Skills

Customer Service

Phone Etiquette

Scheduling

Insurance Knowledge

Job description

Baystate Dental in Springfield, MA is seeking a Patient Service Representative to support front desk operations, greet patients, answer calls, schedule appointments, and assist with treatment plans and financial arrangements.

This role emphasizes exceptional customer service in a team-based environment, with benefits including health, dental, vision, 401(k), and flexible scheduling in a modern practice.