Dental Front Office & Patient Experience Associate

Kids for the Future; Springfield (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly compensation

Medical, dental, and vision benefits

Paid time off and paid holidays

401(k) with company match

Growth and advancement opportunities

Supportive and collaborative team环境

Job summary

Passion Dental in Springfield, MA is seeking a friendly Front Office Associate to join our team. You will greet patients, check in, schedule appointments, verify insurance, and handle payments.

This role supports daily operations, maintains patient records with HIPAA compliance, and helps present treatment plans. We offer benefits, growth opportunities, and a collaborative environment.

Qualifications

• Front office experience in healthcare or dental setting preferred.
• Excellent communication and organizational skills required.
• Proficiency with scheduling software and computers.

Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update and maintain patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist patients with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative functions.

Skills

Verbal & written communication

Organization

Multitasking

Computers & scheduling software

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Dental practice management software

Scheduling software

Job description

Passion Dental in Springfield, MA is seeking a friendly Front Office Associate to join our team. You will greet patients, check in, schedule appointments, verify insurance, and handle payments.

This role supports daily operations, maintains patient records with HIPAA compliance, and helps present treatment plans. We offer benefits, growth opportunities, and a collaborative environment.