Dental Patient Care Coordinator

Smilebuilderz LLC; Ephrata (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Dental Patient Care Coordinator, where your primary role will be to manage patient relationships and ensure a seamless experience in oral healthcare. This entry-level position is perfect for those passionate about patient care and eager to contribute to a team that values professionalism and quality service. You'll be responsible for scheduling, confirming appointments, and providing education on treatment options, all while working in a supportive environment. If you thrive in a dynamic setting and enjoy helping others, this is the opportunity for you!

Benefits

Paid Time Off

Paid Holidays

Discounted Dental Services

Employee Referral Program

Medical, Dental, & Vision Insurance

401(K) Plan

Qualifications

• Exceptional customer service and communication skills are essential.
• Ability to manage multiple tasks and maintain patient relationships.

Responsibilities

• Manage doctor's schedule and greet new patients.
• Confirm appointments and maintain patient records.
• Educate patients on treatment options and handle financial arrangements.

Skills

Customer Service Skills

Communication Skills

Multitasking

Patient Education

Education

High School Diploma

Associate Degree in Health Care

Tools

Dentrix

Practice Management Software

Multi-line Phone System

Job description

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Description

Smilebuilderz Mission

To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.

Summary Of Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year

Additional Benefits

• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefits
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

Job Summary

The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients.

Essential Job Functions

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline.
• Provide patient education on the value of treatment recommendations.
• Handle financial arrangements and schedule treatment.
• Actively participate in filling your hygiene team's schedule.
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient milestones, family events, and birthdays.

Other Functions

• Assist with other projects and tasks as assigned by the General Manager.
• Adhere to policy, procedure, standards, and scopes of practice.
• Demonstrate exceptional customer service skills.
• Exhibit strong communication skills.
• Maintain a professional demeanor.
• Show exceptional patient education ability.
• Be self-motivated and able to multitask.
• Facilitate change as directed.
• Use excellent keyboard/computer skills.
• Work well in a team environment.

Machines/Tools/Equipment

• Basic computer systems and practice management software.
• Multi-line phone system.

Working Conditions

• 12-hour shifts.
• Required to sit for extended periods.
• Primarily a controlled office environment with frequent exposure to clinical situations.

Join our Team Today! Click the following link to learn more!

https://drive.google.com/file/d/1nGUSyLdiAdr8QPj2p28siqVU2RN6fNrO/view

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care