Dental Patient Access Representative

Montgomery County Memorial Hospital; Red Oak (IA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Life insurance

Short Term Disability

Job summary

Montgomery County Memorial Hospital (MCMH) seeks a full-time Dental Patient Access Representative to manage dental claims as the primary biller while supporting front office operations in the new integrated medical and dental clinic. The role requires strong attention to detail, exceptional customer service, and the ability to multitask in a fast-paced environment.

Prior dental billing or patient access experience is preferred but not required, with opportunities to learn and grow within the

Qualifications

• Experience in dental billing, patient access, medical office, or dental office operations is preferred but not required.
• Must be able to prioritize work in a fast-paced setting.
• Excellent customer service and attention to detail are essential.
• Strong computer skills and ability to learn clinic software quickly.

Responsibilities

• Processing and monitoring dental insurance claims.
• Verifying insurance coverage.
• Investigating denied claims for possible reprocessing.
• Maintaining accurate patient account information.
• Assisting patients with billing-related questions.
• Back-up for patient access activities including answering calls, scheduling, and registration.
• Supporting additional front office tasks as the clinic grows.

Skills

Customer service

Detail oriented

Multitasking

Communication skills

General computer knowledge

Front desk skills

Tools

Dental billing software

Job description

MCMH + Clinics has an opening for a full‑time Dental Patient Access Representative. This position will serve as the primary biller for dental claims while supporting front office operations within MCMH’s new integrated medical and dental clinic.

Responsibilities

• Processing and monitoring dental insurance claims.
• Verifying insurance coverage.
• Investigating denied claims for possible reprocessing.
• Maintaining accurate patient account information.
• Assisting patients with billing‑related questions.
• Back‑up for patient access activities, including answering telephone calls, scheduling appointments, and patient registration.
• Supporting additional patient access responsibilities and front office operations as the clinic grows.

Must be a skilled individual who is able to prioritize work in order to accommodate patient flow in a fast‑paced setting. Must be detail‑oriented, able to multitask, function independently, and provide excellent customer service skills. General computer knowledge is required. Previous experience in dental billing, patient access, medical office, or dental office operations is preferred but not required.

We are seeking an individual with a positive attitude and willingness to learn and grow alongside our team. This position offers a unique opportunity to support our community through an innovative clinic model that combines medical and dental services to improve access to care. The ideal candidate values teamwork, embraces new challenges, and is committed to providing an exceptional patient experience.

At Montgomery County Memorial Hospital, we pride ourselves in small‑town values and advanced medical care. We are the largest employer in Montgomery County and have been serving our communities since 1907. MCMH is committed to providing quality, innovative healthcare for our patients and their families. We value creating a positive work environment with opportunities for growth.

MCMH offers competitive pay, IPERS and an attractive benefits package that includes Health, Dental and Vision Insurance, Paid Time Off, Life Insurance, Short Term Disability, Discounts on Healthcare Services, FSA, 457 Deferred Savings Plan, Tuition Assistance, Cafeteria Discount, Wellness Program, Free Access to On‑Site Gym, and more!

This institution is an equal opportunity provider and employer.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.