Dental Operations Leader for Patient Experience & Growth

Passion Dental; Springfield (MA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package

Job summary

Passion Dental is seeking an experienced Office Manager to lead the daily operations of our practice in Springfield, MA. You will oversee the front office and clinical support teams, ensure an exceptional patient experience from scheduling through treatment completion, and contribute to achieving operational and financial goals.

Ideal candidates will excel in a fast-paced dental environment, build high-performing teams, and drive process improvements that enhance patient care and practice growth.

Responsibilities

• Oversee day-to-day operations of the dental practice
• Lead and support front office and clinical support team members
• Ensure a positive patient experience from scheduling through treatment completion
• Manage scheduling, patient flow, and office productivity
• Support treatment acceptance and patient financial discussions
• Monitor office performance and key metrics
• Assist with hiring, onboarding, and training team members
• Address patient concerns and resolve issues professionally
• Partner with doctors and leadership to support practice growth
• Ensure compliance with company policies and industry regulations

Job description

Passion Dental is seeking an experienced Office Manager to lead the daily operations of our practice in Springfield, MA. You will oversee the front office and clinical support teams, ensure an exceptional patient experience from scheduling through treatment completion, and contribute to achieving operational and financial goals.

Ideal candidates will excel in a fast-paced dental environment, build high-performing teams, and drive process improvements that enhance patient care and practice growth.