Patient Coordinator

Great Expressions Dental Centers; Lilburn (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions Dental Centers in Lilburn, GA is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the practice. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to support smooth operation and a positive patient experience.

The role emphasizes exceptional customer service, accurate data entry, and coordination with dental staff to optimize scheduling and patient flow in a busy clinic.

Qualifications

• 1–3 years of experience as a receptionist or customer service role in a dental office.
• High school diploma or equivalent; healthcare administration education is a plus.

Responsibilities

• Greet patients and provide a warm, friendly welcome.
• Schedule appointments considering patient preferences and staff availability.
• Manage patient records in the practice management system.
• Verify and collect patient insurance information and process co-pays.
• Coordinate with dental staff to maintain an efficient appointment calendar.
• Respond to patient inquiries via phone, email, or in person.
• Prepare patients with required forms and pre-appointment instructions.
• Maintain a clean, organized reception area and ensure patient flow.

Skills

Customer service

Receptionist experience

Scheduling

Education

High school diploma

Tools

Practice management software

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.


• Ensure a comfortable and inviting waiting area for patients.


• Maintain a professional and courteous demeanor when interacting with patients.


• Schedule appointments for patients, considering their preferences and the availability of dental staff.


• Confirm and remind patients about upcoming appointments via phone or other communication channels.


• Coordinate with dental staff to manage the appointment calendar efficiently.


• Collect and update patient information accurately, including personal details and medical history.


• Create and maintain patient records in the dental practice management system.


• Ensure patient records are kept confidential and comply with privacy regulations.


• Verify and update patient insurance information.


• Calculate and collect co-pays, deductibles, and other payments from patients.


• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.


• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.


• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.


• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.


• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or a customer service role in a dental office


• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.