Patient Coordinator

Great Expressions Dental Centers; Marietta (GA); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Great Expressions Dental Centers is hiring a Patient Coordinator to be the front-line contact for patients. You will greet patients, schedule and confirm appointments, and manage records in a confidential dental practice system.

You will verify insurance, collect payments, and respond to inquiries while coordinating with hygienists, assistants, and dentists to ensure smooth patient flow and a positive experience.

Qualifications

• 1–3 years of experience as a receptionist in a dental office.
• High school diploma or equivalent; healthcare admin certification is a plus.
• Equal opportunity employer and welcoming diversity.

Responsibilities

• Greet patients warmly and manage front desk interactions.
• Schedule appointments considering staff availability and patient preferences.
• Maintain and update patient records with confidentiality.
• Verify insurance and collect co-pays and payments.
• Respond to inquiries by phone, email, or in person and guide patients on forms.
• Coordinate with dental staff to ensure smooth patient flow.

Skills

Customer service

Communication

Organization

Education

High school diploma

Healthcare administration certification (nice to have)

Tools

Dental practice management system

Appointment scheduling software

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or in a customer service role, in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.