Dental Office Ops Lead — Revenue & Patient Experience

PDS Health; Clovis (CA); Hybrid; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time off

Job summary

PDS Health is seeking an Assistant Operations Manager in Clovis to support the Operations Manager in achieving financial performance and revenue growth for the location. You will help execute the Perfect Patient Experience (PPE) to gain Patients for Life and provide leadership to front office staff.

In this role you will drive daily operations, ensure adherence to cash and accounting protocols, and actively contribute to improving processes and patient communication.

Qualifications

• High School Diploma or general education degree (GED).
• Preferred: Prior course work or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Work with team members to help develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assisting in driving year over year revenue and profit growth
• Ensure adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
• Ensure office is following PDS standards in respect to facility cleanliness and maintenance
• Lead and participate in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
• Supports Clinicians education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Results Oriented

Effective Team Builder

Patient Advocate

Process Focused Operator

Financial Acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal Communication

Confidentiality

Organized

Education

High School Diploma or GED

Job description

PDS Health is seeking an Assistant Operations Manager in Clovis to support the Operations Manager in achieving financial performance and revenue growth for the location. You will help execute the Perfect Patient Experience (PPE) to gain Patients for Life and provide leadership to front office staff.

In this role you will drive daily operations, ensure adherence to cash and accounting protocols, and actively contribute to improving processes and patient communication.