Dental Operations Lead – Patient Experience Champion

PDS Health; Visalia (CA); Hybrid; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

PDS Health in Visalia, CA is seeking an Assistant Operations Manager to support the Operations Manager in achieving financial performance and growth for the location. The role leads front-office staff, ensures adherence to PPE, and drives a positive patient experience to gain Patients for Life.

The candidate will help plan schedules, coach staff on patient communication, and maintain compliance with company policies and regulatory standards.

Qualifications

• Must have a high school diploma or GED.
• Preferred coursework or on‑the‑job training in dentistry, insurance, or business.
• Strong communication and leadership skills are essential.

Responsibilities

• Models company culture, values, standards and best practices.
• Acts as manager in Operations Manager's absence.
• Plans and assigns team duties and schedules.
• Develops patient communication and learning within the team.
• Drives year-over-year revenue and profit growth.
• Ensures cash management and accounting protocols are followed.
• Provides feedback to improve tactics and patient outcomes.
• Ensures adherence to PPE and brand standards.
• Lead daily huddles and meetings as required.
• Protects patient records and maintains confidentiality.

Skills

Leadership

Team Building

Communication

Patient Focus

Financial Acumen

Multi-tasking

Organized

Data-driven

Education

High School Diploma or GED

Job description

PDS Health in Visalia, CA is seeking an Assistant Operations Manager to support the Operations Manager in achieving financial performance and growth for the location. The role leads front-office staff, ensures adherence to PPE, and drives a positive patient experience to gain Patients for Life.

The candidate will help plan schedules, coach staff on patient communication, and maintain compliance with company policies and regulatory standards.