Dental Office Operations Manager

CAMBRIDGE DENTAL CENTER; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

401(k) with company participation

Paid Time Off and Paid Holidays

Professional development andLeadership

Job summary

Cambridge Dental Center is seeking an experienced Office Manager to lead daily operations of our growing practice in Cambridge, MA. This leadership role focuses on clinical support, financial performance, team engagement, and delivering world-class patient service.

You will recruit, onboard, train, coach, and develop front office and clinical staff, monitor KPIs such as production, scheduling, and patient retention, and ensure compliance with HIPAA, OSHA, and office policies.

Qualifications

• Minimum 3 years of dental office management experience preferred.
• Strong understanding of dental insurance, treatment planning, scheduling, and collections.
• Proven leadership experience managing and developing teams.
• Excellent communication and conflict resolution skills.
• Strong organizational and time management abilities.
• Experience with dental practice management software (CareStack experience is a plus).
• Proficient in Microsoft Office and reporting tools.
• High level of professionalism, integrity, and accountability.

Responsibilities

• Lead the daily operations of the dental practice while fostering a positive, accountable, and patient-centered culture.
• Recruit, onboard, train, coach, and develop front office and clinical support team members.
• Monitor key performance indicators including production, collections, scheduling efficiency, patient retention, case acceptance, and office profitability.
• Ensure exceptional patient service from the initial phone call through treatment completion.
• Oversee scheduling to maximize provider productivity and patient access.
• Review daily reports and proactively manage operational opportunities.
• Ensure compliance with OSHA, HIPAA, infection control, and company policies.
• Manage patient financial arrangements and assist with insurance and billing processes.
• Collaborate with doctors to achieve clinical and operational goals.
• Conduct team meetings, performance coaching, and ongoing staff development.
• Maintain inventory, vendor relationships, and office supply management.
• Resolve patient concerns professionally and efficiently while promoting a positive patient experience.

Skills

Leadership

People development

Operations management

Customer service

Communication skills

Conflict resolution

Time management

Team management

Tools

CareStack

Microsoft Office

Job description

Cambridge Dental Center is seeking an experienced Office Manager to lead daily operations of our growing practice in Cambridge, MA. This leadership role focuses on clinical support, financial performance, team engagement, and delivering world-class patient service.

You will recruit, onboard, train, coach, and develop front office and clinical staff, monitor KPIs such as production, scheduling, and patient retention, and ensure compliance with HIPAA, OSHA, and office policies.