Operations Manager

CAMBRIDGE DENTAL CENTER; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

401(k) with company participation

Paid Time Off and Paid Holidays

Professional development andLeadership

Job summary

Cambridge Dental Center is seeking an experienced Office Manager to lead daily operations of our growing practice in Cambridge, MA. This leadership role focuses on clinical support, financial performance, team engagement, and delivering world-class patient service.

You will recruit, onboard, train, coach, and develop front office and clinical staff, monitor KPIs such as production, scheduling, and patient retention, and ensure compliance with HIPAA, OSHA, and office policies.

Qualifications

• Minimum 3 years of dental office management experience preferred.
• Strong understanding of dental insurance, treatment planning, scheduling, and collections.
• Proven leadership experience managing and developing teams.
• Excellent communication and conflict resolution skills.
• Strong organizational and time management abilities.
• Experience with dental practice management software (CareStack experience is a plus).
• Proficient in Microsoft Office and reporting tools.
• High level of professionalism, integrity, and accountability.

Responsibilities

• Lead the daily operations of the dental practice while fostering a positive, accountable, and patient-centered culture.
• Recruit, onboard, train, coach, and develop front office and clinical support team members.
• Monitor key performance indicators including production, collections, scheduling efficiency, patient retention, case acceptance, and office profitability.
• Ensure exceptional patient service from the initial phone call through treatment completion.
• Oversee scheduling to maximize provider productivity and patient access.
• Review daily reports and proactively manage operational opportunities.
• Ensure compliance with OSHA, HIPAA, infection control, and company policies.
• Manage patient financial arrangements and assist with insurance and billing processes.
• Collaborate with doctors to achieve clinical and operational goals.
• Conduct team meetings, performance coaching, and ongoing staff development.
• Maintain inventory, vendor relationships, and office supply management.
• Resolve patient concerns professionally and efficiently while promoting a positive patient experience.

Skills

Leadership

People development

Operations management

Customer service

Communication skills

Conflict resolution

Time management

Team management

Tools

CareStack

Microsoft Office

Job description

Location: Cambridge, MA

Employment Type: Full-Time

Lead a High-Performing Dental Practice

Office Manager – Cambridge Dental Center

Cambridge Dental Center is seeking an experienced, energetic, and patient-focused Office Manager to lead the daily operations of our growing practice. This leadership role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys coaching teams, driving operational excellence, and creating an exceptional patient experience.

As the Office Manager, you will partner closely with our doctors and leadership team to ensure the practice delivers outstanding clinical support, financial performance, team engagement, and world-class customer service.

What You'll Do

• Lead the daily operations of the dental practice while fostering a positive, accountable, and patient-centered culture.
• Recruit, onboard, train, coach, and develop front office and clinical support team members.
• Monitor key performance indicators including production, collections, scheduling efficiency, patient retention, case acceptance, and office profitability.
• Ensure exceptional patient service from the initial phone call through treatment completion.
• Oversee scheduling to maximize provider productivity and patient access.
• Review daily reports and proactively manage operational opportunities.
• Ensure compliance with OSHA, HIPAA, infection control, and company policies.
• Manage patient financial arrangements and assist with insurance and billing processes.
• Collaborate with doctors to achieve clinical and operational goals.
• Conduct team meetings, performance coaching, and ongoing staff development.
• Maintain inventory, vendor relationships, and office supply management.
• Resolve patient concerns professionally and efficiently while promoting a positive patient experience.

Qualifications

• Minimum 3 years of dental office management experience preferred.
• Strong understanding of dental insurance, treatment planning, scheduling, and collections.
• Proven leadership experience managing and developing teams.
• Excellent communication and conflict resolution skills.
• Strong organizational and time management abilities.
• Experience with dental practice management software (CareStack experience is a plus).
• Proficient in Microsoft Office and reporting tools.
• High level of professionalism, integrity, and accountability.

Preferred Qualifications

• Multi-provider dental practice experience.
• Experience managing production and financial KPIs.
• Knowledge of staffing optimization and scheduling best practices.
• Demonstrated success improving patient satisfaction and office performance.

Why Join Cambridge Dental Center?

• Competitive salary with performance incentives
• Comprehensive medical, dental, and vision benefits
• 401(k) with company participation
• Paid Time Off and Paid Holidays
• Professional development and leadership training
• Career advancement opportunities within a growing dental organization
• Supportive leadership committed to employee success
• Collaborative team environment focused on clinical excellence and exceptional patient care
• Supporting world renowned Dental Clinicians who are leaders in their profession

Ideal Candidate

You are a servant leader who enjoys developing people, solving problems, and creating systems that allow both patients and team members to thrive. You lead with accountability, communicate effectively, embrace change, and are passionate about delivering an outstanding patient experience every day.

Join Cambridge Dental Center and become part of a team committed to clinical excellence, operational excellence, and making a positive impact in the communities we serve.