Dental Office Operations Leader

Smile Dental Group of Conyers; Conyers (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Smile America Partners is seeking an experienced Practice Manager to oversee day-to-day dental office operations, lead staff, and guide growth while maintaining exceptional patient care. The role emphasizes process development, staff coaching, and regulatory compliance in a family dentistry setting.

The candidate should have strong leadership, dentistry knowledge, and experience with Eaglesoft and insurance processing to optimize office performance and patient experiences.

Qualifications

• High School Diploma or equivalent required. Additional education in Health Care Administration preferred.
• 2 years of dental office management or supervisory experience required.
• Compassionate, friendly and caring individual.
• Prior experience with dental management software – Eaglesoft preferred.
• Strong knowledge of dental billing and insurance protocols.
• Knowledge of dental terminology, procedures and diagnosis.

Responsibilities

• Lead by example and coach team to provide exceptional patient experiences.
• Create, establish and manage internal office protocols and procedures to ensure office efficiency.
• Evaluate and review office production and procedures to improve efficiency, patient retention, and profitability.
• Oversee timely processing of insurance claims.
• Oversee collections and accounts receivable.
• Schedule team members to ensure adequate shift coverage and approve time off requests.
• Serve as opening/closing manager.
• Assist in interviewing, onboarding and training of new hires.
• Communicate with office team to ensure they have needed information, tools, and support.
• Lead staff trainings.
• Complete administrative tasks such as bank deposits, revenue posting, payroll and invoice processing.
• Ensure compliance with office policies, procedures, and regulations.

Skills

Leadership

Staff management

Dental office administration

Eaglesoft

Communication

Education

High School Diploma

Health Care Administration education preferred

Tools

Eaglesoft

Dental billing software

Job description

Smile America Partners is seeking an experienced Practice Manager to oversee day-to-day dental office operations, lead staff, and guide growth while maintaining exceptional patient care. The role emphasizes process development, staff coaching, and regulatory compliance in a family dentistry setting.

The candidate should have strong leadership, dentistry knowledge, and experience with Eaglesoft and insurance processing to optimize office performance and patient experiences.