Dental Office Operations Lead - Flexible Scheduling

Aspen Dental; Wilson (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development

Growth opportunities

TAG U learning

Job summary

Aspen Dental is hiring an Assistant Dental Office Manager (Operations Lead) in Wilson, NC. This full-time role reports to the Manager and drives front-office efficiency, patient service, and collaboration with the dental team.

You will complete an eight-week training program and oversee non-clinical staff, scheduling, and insurance workflows while delivering compassionate patient care and maintaining high standards of service.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills.
• Demonstrate analytical thinking; place a premium on leveraging data.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with other members of the dental team to provide exceptional patient care.
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review data day to day to evaluate the impact on the practice.
• Oversee scheduling and confirming patient appointments.
• Verify insurance payment, collection, balance nightly deposits and credit card processing.
• Additional tasks assigned by the Manager.

Skills

Customer service

Communication skills

Interpersonal skills

Data analysis

Organizational skills

Education

High school diploma

College degree preferred

Job description

Aspen Dental is hiring an Assistant Dental Office Manager (Operations Lead) in Wilson, NC. This full-time role reports to the Manager and drives front-office efficiency, patient service, and collaboration with the dental team.

You will complete an eight-week training program and oversee non-clinical staff, scheduling, and insurance workflows while delivering compassionate patient care and maintaining high standards of service.