Dental Office Manager: Patient Experience & Ops Leader

Socket.dev; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Friendly Dental Group is seeking an energetic Office Manager to support our expanding team and ensure a smooth patient experience. The role focuses on front-office operations, appointment scheduling, and efficient day-to-day management of the practice.

The ideal candidate has 3+ years in a general dentistry office, strong insurance/billing knowledge, and excellent communication. Bilingual English/Spanish is a plus, and the team offers growth opportunities and a friendly work environment.

Qualifications

• Minimum 3 years of experience in a general dentistry office.
• Strong understanding of dental insurance, billing, and claims processes.
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software.
• Excellent communication skills and a team-driven mindset.
• Ability to multitask and stay organized in a busy, patient-focused environment.
• Bilingual (English/Spanish) abilities are a plus.

Responsibilities

• Manage incoming calls, patient inquiries, and appointment scheduling.
• Verify insurance benefits ahead of patient appointments and maintain accurate records.
• Confirm appointments and review estimated out-of-pocket costs with patients; provide basic insurance guidance when needed.

Skills

Excellent communication

Team-driven

Multitasking

Bilingual English/Spanish

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Friendly Dental Group is seeking an energetic Office Manager to support our expanding team and ensure a smooth patient experience. The role focuses on front-office operations, appointment scheduling, and efficient day-to-day management of the practice.

The ideal candidate has 3+ years in a general dentistry office, strong insurance/billing knowledge, and excellent communication. Bilingual English/Spanish is a plus, and the team offers growth opportunities and a friendly work environment.