Dental Office Manager: Lead People & Operations

Schultz Family Dentistry; Dubuque (IA); On-site; USD 52,000 - 64,000; Full time

Job summary

Schultz Family Dentistry in Dubuque, IA is seeking an experienced Office Manager to lead our patient-focused team and drive daily operations, staffing, and performance metrics. You will help recruit, onboard, coach, and develop staff while maintaining exceptional patient care in a fast-paced environment.

The ideal candidate balances leadership with business acumen, is organized, approachable, and capable of making decisions that improve processes and patient experience.

Qualifications

• Previous dental office or healthcare management experience.
• Previous leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold team members accountable.
• Strong organizational and problem-solving skills.
• Experience managing schedules, staffing, and office workflows.
• Understanding of dental insurance, billing, and patient scheduling preferred.
• Confidential handling of sensitive information.

Responsibilities

• Lead, support, and develop the dental office team.
• Oversee daily office operations and workflow.
• Promote a positive, professional, and team-oriented culture.
• Assist with recruiting, onboarding, training, and employee development.
• Manage employee schedules and staffing levels.
• Monitor office performance, production, scheduling, and key metrics.
• Partner with doctors and leadership to identify improvement opportunities.
• Address patient concerns and maintain high patient satisfaction.
• Ensure policies and procedures are followed.
• Conduct employee check-ins and provide feedback.
• Support billing, insurance, scheduling, and front-office processes.

Skills

Leadership

People management

Communication

Organization

Scheduling

Staffing

Problem solving

Confidentiality

Patient service

Tools

Dentrix

Job description

Schultz Family Dentistry in Dubuque, IA is seeking an experienced Office Manager to lead our patient-focused team and drive daily operations, staffing, and performance metrics. You will help recruit, onboard, coach, and develop staff while maintaining exceptional patient care in a fast-paced environment.

The ideal candidate balances leadership with business acumen, is organized, approachable, and capable of making decisions that improve processes and patient experience.