Office Manager

Schultz Family Dentistry; Dubuque (IA); On-site; USD 52,000 - 64,000; Full time

Job summary

Schultz Family Dentistry in Dubuque, IA is seeking an experienced Office Manager to lead our patient-focused team and drive daily operations, staffing, and performance metrics. You will help recruit, onboard, coach, and develop staff while maintaining exceptional patient care in a fast-paced environment.

The ideal candidate balances leadership with business acumen, is organized, approachable, and capable of making decisions that improve processes and patient experience.

Qualifications

• Previous dental office or healthcare management experience.
• Previous leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold team members accountable.
• Strong organizational and problem-solving skills.
• Experience managing schedules, staffing, and office workflows.
• Understanding of dental insurance, billing, and patient scheduling preferred.
• Confidential handling of sensitive information.

Responsibilities

• Lead, support, and develop the dental office team.
• Oversee daily office operations and workflow.
• Promote a positive, professional, and team-oriented culture.
• Assist with recruiting, onboarding, training, and employee development.
• Manage employee schedules and staffing levels.
• Monitor office performance, production, scheduling, and key metrics.
• Partner with doctors and leadership to identify improvement opportunities.
• Address patient concerns and maintain high patient satisfaction.
• Ensure policies and procedures are followed.
• Conduct employee check-ins and provide feedback.
• Support billing, insurance, scheduling, and front-office processes.

Skills

Leadership

People management

Communication

Organization

Scheduling

Staffing

Problem solving

Confidentiality

Patient service

Tools

Dentrix

Job description

Description

Schultz Family Dentistry is looking for an experienced, motivated, and people-focused Office Manager to join our team! We are seeking a strong leader who enjoys building relationships, developing employees, improving processes, and creating an exceptional experience for both patients and team members.

The Office Manager plays an important role in the overall success of the practice and is responsible for overseeing daily operations, supporting the dental team, and helping the office meet its patient care, operational, and financial goals.

What You’ll Do

• Lead, support, and develop the dental office team
• Oversee daily office operations and workflow
• Promote a positive, professional, and team-oriented culture
• Assist with recruiting, onboarding, training, and employee development
• Manage employee schedules and help ensure appropriate staffing levels
• Monitor office performance, production, scheduling, and other key metrics
• Partner with doctors and leadership to identify opportunities for improvement
• Address patient concerns and help maintain a high level of patient satisfaction
• Ensure office policies, procedures, and expectations are consistently followed
• Conduct employee check-ins, provide feedback, and help manage performance
• Support billing, insurance, scheduling, and front-office processes as needed
• Help the team achieve practice goals while maintaining a strong focus on quality patient care

What We’re Looking For

Our ideal candidate is someone who can balance the people side of leadership with the business side of running a successful dental practice. You should be approachable, organized, accountable, and comfortable making decisions in a fast-paced environment.

Preferred qualifications include:

• Previous dental office or healthcare management experience
• Previous leadership or supervisory experience
• Strong communication and interpersonal skills
• Ability to coach, motivate, and hold team members accountable
• Strong organizational and problem-solving skills
• Experience managing schedules, staffing, and office workflows
• Understanding of dental insurance, billing, and patient scheduling is preferred
• Experience with Dentrix is a plus
• Ability to maintain confidentiality and handle sensitive employee and patient information professionally

Why Join Schultz Family Dentistry?

At Schultz Family Dentistry, we believe a successful practice starts with a strong team. Our Office Manager will have the opportunity to make a meaningful impact on the culture and success of the office while working alongside a team committed to providing comprehensive, compassionate care to our patients.

If you are a motivated leader who enjoys developing people, improving operations, and creating a great workplace, we would love to hear from you!