Dental Office Manager: Lead Operations & Patient Experience

Smile Brands Inc.; Santa Ana (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health Savings Account

401k plan

Employee discounts

Job summary

Smile Brands Inc. is seeking a Dental Office Manager in Santa Ana, CA to create exceptional patient experiences while helping the practice thrive.

You will lead day-to-day operations, support performance, and partner with the dentist and clinical team to maintain a positive, productive environment. You will coach and develop the front-office staff, manage scheduling, monitor production and collections, control expenses, and ensure compliance with policies and dental standards.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and the day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• A patient-first mindset and commitment to creating an exceptional experience.
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• A positive, collaborative leadership style.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Skills

Leadership

Communication

Organizational skills

Problem solving

Team development

Job description

Smile Brands Inc. is seeking a Dental Office Manager in Santa Ana, CA to create exceptional patient experiences while helping the practice thrive.

You will lead day-to-day operations, support performance, and partner with the dentist and clinical team to maintain a positive, productive environment. You will coach and develop the front-office staff, manage scheduling, monitor production and collections, control expenses, and ensure compliance with policies and dental standards.