Dental Office Manager

Affordable Care, LLC; Spartanburg (SC); On-site; USD 48,000 - 60,000; Full time

Job summary

Affordable Dentures & Implants in Spartanburg, SC is seeking an Office Manager to oversee daily operations of the dental office and support the doctor and staff in delivering high-quality patient care.

The role includes supervising the on-site lab and front/back-office teams, ensuring compliance with OSHA and HIPAA, and driving patient scheduling, staff productivity, and treatment coordination to meet goals.

Qualifications

• Strong interpersonal, leadership, management, and relationship-building skills.
• 1 to 3 years of supervisory experience.
• Superior written and verbal communication skills.
• Familiarity with dental office procedures and terminology is helpful.
• Strong computer skills and the ability to learn new programs.
• Strong marketing background.
• Competitive spirit with an entrepreneurial mindset to exceed goals.
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred.

Responsibilities

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
• Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
• Motivate office team members and proactively seek ways to improve the dental practice.
• Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
• Resolve patient complaints in a professional and caring manner.
• Other duties as assigned.

Skills

Leadership

Supervisory

Interpersonal

Communication

Dental terms

Computer skills

Marketing

Treatment planning

Job description

JOB PURPOSE:

The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.

Address: Affordable Dentures & Implants 1450 W O. Ezell Blvd #800, Spartanburg, SC 29301

GENERAL DUTIES & RESPONSIBILITIES:

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
• Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
• Motivate office team members and proactively seek ways to improve the dental practice.
• Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
• Resolve patient complaints in a professional and caring manner.
• Other duties as assigned.

EDUCATION RECUIRMENTS:

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Strong interpersonal, leadership, management, and relationship-building skills
• 1 to 3 years of supervisory experience
• Superior written and verbal communication skills
• Familiarity with dental office procedures and terminology is helpful
• Strong computer skills and the ability to learn new programs
• Strong marketing background
• Competitive spirit with an entrepreneurial mindset to exceed goals
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred