Assistant Manager

Smilebuilderz-LL; Manheim Township (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Smilebuilderz is seeking an experienced Assistant Dental Office Manager to supervise administrative operations and support a high-performing dental team. The role requires self-motivation, strong organization, and clear communication to inspire staff and maintain smooth daily workflows.

Responsibilities include coordinating dentist and hygiene schedules, handling patient and staff inquiries, processing payroll-related updates, and contributing to promotional efforts to attract more patients.

Qualifications

• 3+ years of administrative and clerical experience.
• 3–5 years in dental or medical field, with supervisory experience preferred.
• Strong organizational and communication skills; able to train staff.

Responsibilities

• Oversee daily office activities and ensure dentist and hygiene schedules are filled.
• Respond efficiently to patient, employee, and doctor needs/inquiries.
• Resolve issues in a timely manner per company policies.
• Screen voicemails and follow up with messages promptly.
• Ensure delivery of quality dental care to patients.
• Help develop promotional programs to attract more patients.
• Provide administrative support (phones, documents, treatment plan presentations).
• Be professional and courteous when interacting with patients, employees and doctors.

Skills

Team leadership

Communication

Organizational skills

Staff training

Education

High school diploma or equivalent

Associate’s degree in office administration

Job description

Smilebuilderz has an exciting opportunity for an experienced, service-oriented assistant Dental Office Manager to help oversee the administrative operations in our dental office.

To excel in this role, you should be self-motivated, highly organized, a good communicator, and have the talent to inspire teams.

Supervisory Responsibilities:

• Complete deposits and check petty cash from previous workday.
• Prepare Daily Log Summaries to run morning huddles.
• Assist with training and developing the staff to meet performance standards.
• Assist General Manager with staff evaluations.
• Assist General Manager with updating employee missed punches in payroll system.
• May handle or assist with discipline and/or termination of employees in accordance with company policy.
• Oversee and monitor staff call outs. Must be available to respond to Saturday call-offs and collaborate with other managers to secure coverage for the shift.

Duties & Responsibilities:

• Help oversee the daily work activities of the office and make sure the General Dentist and Hygiene schedules are filled.
• Respond efficiently to patient, employee and doctor needs/inquires.
• Resolve patient, employee and doctor needs/inquires in a timely manner and in accordance with company policies and procedures.
• Screen voicemails that are sent to the manager and follow up with messages in a timely manner.
• Ensure the delivery of quality dental care to patients.
• Help develop promotional programs to attract more patients.
• Provide support when needed to assist with assigned administrative duties such as answering phones, preparing documents and presenting treatment plans.
• Be professional and courteous when interacting with patients, employees and Doctors.

Requirements

Safety & Compliance:

Follow OSHA standards and HIPAA according to compliance and programs.

Education, Experience & Requirements:

• High school diploma or equivalent required.
• Associate’s degree in office administration or related field preferred.
• At least three years of administrative and clerical experience.
• Must have 3–5 years of recent, relevant experience in the dental or medical field, preferably with prior supervisory experience.