Dental Office Manager

Colonial Group; Lubbock (TX); On-site; USD 44,000 - 62,000; Full time

Job summary

Affordable Dentures & Implants is seeking an organized Office Manager to oversee daily dental office operations in Lubbock, TX. You will support the doctor and dental team, manage front- and back-office processes, and help drive patient care and financial performance.

The ideal candidate shows strong leadership, excellent communication, and a proactive mindset to improve practice efficiency, scheduling, treatment planning coordination, and patient engagement in a fast-paced clinical environment.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and leadership skills.
• Excellent written and verbal communication.
• Familiarity with dental office procedures and workflows preferred.
• Strong computer skills with the ability to learn new software and technology.

Responsibilities

• Oversee front- and back-office operations and staff.
• Manage office scheduling to support daily production.
• Lead team development and maintain professional patient relations.
• Educate patients about insurance and payment options.
• Escalate clinical questions to the doctor as needed.
• Drive practice efficiency and revenue growth through scheduling and planning.

Skills

Interpersonal skills

Leadership

Communication

Office management

Scheduling & operations

Patient relations

Team motivation

Problem solving

Marketing awareness

Customer service

Education

High school diploma

Tools

Dental software familiarity

General computer software

Job description

Office Manager - Affordable Dentures & Implants

Location: 2811 S Loop 289, #12, Lubbock, TX 79423

Job Purpose

The Office Manager is responsible for overseeing the daily operations of the dental office and supporting the doctor and dental team in delivering exceptional patient care. This position provides leadership across both front- and back-office operations while ensuring the practice meets its patient care, operational, and financial goals.

Essential Functions

• Ensure fundamental systems, processes, and protocols are established and maintained within the dental office, allowing the doctor to focus on providing quality dentistry.

• Support the development and growth of the dental team by fostering positive relationships among the doctor and team members.

• Manage office scheduling to support daily production and patient care goals.

• Provide leadership and motivation to office team members while proactively identifying opportunities to improve practice operations and performance.

• Oversee front- and back-office operations, including employee relations, patient relations, performance management, and achievement of operational goals.

• Drive revenue growth by effectively managing patient scheduling, staff productivity, treatment planning coordination, and overall practice efficiency.

• Partner with the doctor and patients to support completion of recommended treatment plans.

• Identify and address barriers that may prevent patients from moving forward with treatment.

• Escalate clinical questions or concerns to the doctor as appropriate.

• Educate patients about their insurance benefits and available payment options, including third-party patient financing.

• Maintain a positive, professional, and patient-focused office environment.

• Perform other duties as assigned.

Educational Requirements

• High school diploma or equivalent required.

General Knowledge, Skills & Abilities

• Strong interpersonal, leadership, management, and relationship-building skills.

• Excellent written and verbal communication skills.

• Familiarity with dental office procedures, terminology, and workflows preferred.

• Strong computer skills with the ability to quickly learn and utilize new software and technology.

• Strong understanding of marketing and patient engagement strategies.

• Competitive, goal-oriented mindset with an entrepreneurial approach to practice growth.

• Ability to lead, motivate, and hold team members accountable to established goals and expectations.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Demonstrated success with treatment planning, case acceptance, and closing strategies preferred.

• Proven ability to contribute to increased practice production and revenue growth preferred.