Dental Office Lieutenant Manager

Colonial Group; Independence (MO); On-site; USD 50,000 - 61,000; Full time

Job summary

Colonial Group is seeking a Lieutenant Manager for our Independence, MO dental office, reporting to the Regional Leader and stepping in when absent. The role emphasizes operational leadership, patient experience, and financial performance.

The Lieutenant Manager will supervise staff, manage daily office activities, oversee patient flow, and ensure compliance with HIPAA and OSHA while driving a strong, service-oriented culture that delights patients.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Experience in management or supervisory roles preferred.

Responsibilities

• Oversee daily office operations and ensure a professional environment.
• Lead and supervise office staff, including scheduling and patient flow.
• Monitor finances, payroll, and expenses; ensure timely reporting.
• Maintain HIPAA, OSHA, and patient record compliance.
• Recruit, train, and develop team to deliver exceptional patient experience.

Skills

Leadership

People management

Operations management

Customer service

Communication

Organization

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Management or supervisory experience preferred

Healthcare environment experience preferred

Job description

Lieutenant Manager - Affordable Dentures & Implants

Location: 19401 E Valley View Pkwy, Independence, MO 64055

Salary: $55,000 per year plus bonus incentive

Job Purpose

The Lieutenant Manager is responsible for the overall management and performance of the dental office when the Regional Leader is not on-site. This role serves as a key leader within the practice, overseeing daily operations, financial performance, team development, patient experience, and office compliance.

The ideal candidate is an energetic, results-driven leader with a strong work ethic, excellent communication and interpersonal skills, sound business judgment, and a passion for delivering an exceptional patient experience. The Lieutenant Manager must be highly organized, proactive, and comfortable taking ownership of the office and making decisions in a fast-paced environment.

Key Responsibilities

Office Operations & Leadership

• Oversee the day-to-day operations of the dental office, ensuring a professional, efficient, and welcoming environment.

• Lead and supervise the office team, including scheduling, patient flow, office organization, cleanliness, and overall productivity.

• Open and close the office daily and ensure the building and surrounding property are maintained to a high standard.

• Monitor office supplies and ensure adequate inventory is maintained.

• Supervise the on-site laboratory, including quality of work, production, maintenance, and cleanliness.

• Identify operational challenges and implement solutions to improve efficiency, productivity, and overall office performance.

Patient Experience

• Champion an exceptional patient experience and foster a culture focused on “delighting the patient.”

• Ensure patients receive friendly, efficient, professional, and compassionate care throughout their experience.

• Assist with or conduct patient consultations as needed.

• Address and resolve patient concerns and complaints promptly, professionally, and with a patient-first approach.

• Promote a positive office environment that reflects the organization's commitment to exceptional service.

Team Leadership & Development

• Assist with recruiting, interviewing, hiring, and onboarding office team members.

• Ensure employees receive appropriate training and have the knowledge and resources necessary to succeed in their roles.

• Provide ongoing coaching, feedback, and performance support to team members.

• Hold employees accountable for performance, attendance, conduct, and adherence to company standards.

• Administer disciplinary action when appropriate and in accordance with company policies.

• Foster a collaborative, positive, and high-performing team culture.

• Motivate team members to consistently deliver an exceptional patient experience.

Financial & Administrative Management

• Monitor daily office revenue and ensure reports are accurate and submitted on time.

• Ensure daily bank deposits are completed accurately and timely.

• Monitor office expenses, including payroll, dental supplies, and advertising.

• Submit invoices to Accounting on a weekly basis.

• Manage petty cash and complete required reporting.

• Submit accurate payroll information for all office team members in a timely manner.

• Monitor office performance and financial results, identifying opportunities for improvement.

Compliance & Risk Management

• Maintain compliance with HIPAA, OSHA, patient record requirements, and other applicable regulations and company policies.

• Ensure patient charts and required documentation are complete, accurate, and maintained appropriately.

• Promote a culture of compliance, safety, professionalism, and accountability throughout the office.

• Partner with the Regional Leader to address compliance concerns and ensure appropriate corrective action when needed.

Communication & Collaboration

• Maintain open and effective communication with doctors, the Regional Leader, and senior management.

• Keep leadership informed of key office activities, challenges, opportunities, and successes.

• Partner effectively across departments and areas of the business to achieve operational and performance goals.

• Communicate clearly and professionally with patients, employees, providers, and leadership.

Education & Experience

• High school diploma or equivalent required.

• Bachelor's degree preferred.

• Previous management or supervisory experience preferred.

• Experience in a dental, healthcare, medical, or customer-focused environment is a plus.

Knowledge, Skills & Abilities

• Strong leadership and people-management skills.

• Excellent organizational, administrative, and problem-solving abilities.

• Strong analytical skills and attention to detail.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to build positive relationships with employees, doctors, patients, and senior leadership.

• Strong customer service and patient-focused mindset.

• Ability to manage multiple priorities in a fast-paced environment.

• Highly proficient computer skills, including Microsoft Office, spreadsheets, word processing, and email.

• Ability to maintain a high level of accuracy when preparing and entering information.

• Strong business judgment and ability to make sound decisions independently.

• Ability to work effectively under pressure and meet tight deadlines.

• Demonstrated ability to take ownership, drive results, and lead through challenges.