Dental Office Manager

4M Dental Implant Center; Long Beach (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

4M Dental Implant Center in Long Beach, CA, is seeking an organized Office Manager to oversee the daily operations of our dental practice. You will lead administrative staff, manage scheduling and billing, ensure HIPAA compliance, and partner with clinicians to deliver outstanding patient care and a smooth, efficient patient experience.

This role requires a proactive leader who can tighten workflows, monitor KPIs, supervise training, and uphold our high standards of service.

Qualifications

• Minimum of five years of leadership or management experience in a dental office.
• Proven ability to lead, coach, motivate, and hold teams accountable.
• Strong patient-management experience, including resolving concerns.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and dental practice-management software.
• Bachelor’s degree in business administration, healthcare management, or related field preferred but not required.

Responsibilities

• Oversee daily office operations to ensure an efficient, patient-focused practice.
• Maintain policies, procedures, and performance standards; monitor supplies.
• Lead scheduling, staffing, training, and staff meetings; ensure clear communication.
• Manage billing, insurance claims, collections, and patient accounts.
• Enhance patient experience and resolution of escalated concerns.
• Ensure HIPAA-compliant record-keeping and use of practice-management software.

Skills

Leadership

Communication

Patient-management

Scheduling

HIPAA compliance

Staff training

Budgeting

Education

Bachelor’s degree in business administration, healthcare management, or related field

Tools

Dental practice-management software

Job description

Description

About Us

4M Dental Implant Center is a leading provider of advanced dental implant solutions dedicated to transforming smiles and improving lives. Our patient-focused approach, commitment to excellence, and high standards of care have established us as a trusted name in dentistry.

We are seeking a highly organized, motivated, and personable Office Manager to oversee the daily operations of our Long Beach, California, practice. The ideal candidate will be a strong and confident leader with exceptional communication skills, extensive patient-management experience, and the ability to develop and hold teams accountable while maintaining a positive and professional work environment.

Key Responsibilities

Office Operations

• Oversee daily office operations to ensure an efficient, organized, and patient-focused practice.
• Maintain and enforce office policies, procedures, and performance standards in accordance with company guidelines and applicable regulations.
• Monitor office supplies and inventory to ensure the practice remains fully stocked and operational.
• Identify opportunities to improve workflows, productivity, and overall office performance.
• Partner with clinical and operational leadership to support practice goals and initiatives.

Leadership and Staff Management

• Provide strong, consistent leadership to administrative and support staff.
• Lead, motivate, coach, and hold team members accountable while fostering a collaborative and professional work environment.
• Coordinate employee schedules to maintain appropriate staffing levels and optimize productivity.
• Train and evaluate employees, provide timely feedback, and address performance or conduct concerns appropriately.
• Organize and lead effective staff meetings while ensuring clear and consistent communication throughout the practice.
• Promote teamwork, employee engagement, accountability, and a positive workplace culture.

Financial and Practice Oversight

• Assist with budgeting, expense management, financial reporting, and achievement of practice goals.
• Oversee billing, insurance claims, collections, and patient accounts to ensure timely and accurate processing.
• Monitor key performance indicators and help implement action plans to improve practice performance.
• Collaborate with the finance and Revenue Cycle Management teams to streamline financial processes and resolve account-related concerns.

Patient Management and Experience

• Oversee the patient experience from initial contact through treatment and follow-up.
• Serve as a primary point of contact for escalated patient inquiries, complaints, concerns, and feedback.
• Manage challenging patient situations professionally, calmly, and with a solutions-focused approach.
• Ensure patients and visitors receive welcoming, compassionate, and professional service.
• Implement processes that improve patient satisfaction, communication, retention, and overall experience.
• Work closely with the clinical and administrative teams to resolve patient concerns and maintain continuity of care.

Technology and Records Management

• Ensure patient records are accurate, organized, and maintained confidentially in compliance with HIPAA requirements.
• Oversee the scheduling system to maximize patient flow, productivity, and operational efficiency.
• Ensure the team uses practice-management software and other office technology accurately and consistently.

Requirements

• Minimum of five years of leadership or management experience in a dental office is required.
• Proven ability to lead, coach, motivate, and hold teams accountable.
• Strong patient-management experience, including resolving concerns and managing escalated patient situations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with patients, employees, providers, and leadership.
• Exceptional organizational, problem-solving, and time-management abilities.
• Detail-oriented, dependable, and able to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, dental practice-management software, scheduling systems, and electronic patient records.
• Knowledge of dental terminology, billing, insurance, collections, and treatment workflows is strongly preferred.
• Bachelor’s degree in business administration, healthcare management, or a related field is preferred but not required.