Dental Office Manager

Empower Dental Group; Rancho Cucamonga (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

Empower Dental Group in Southern California is seeking an experienced Dental Office Manager to lead financial coordination, scheduling, insurance processing, and team leadership across 7 practices. You will oversee budgets, billing, and compliance while driving a patient-centered, efficient operation.

The role requires robust knowledge of dental procedures, insurance processes, and practice management software, with a focus on revenue integrity and solid leadership.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in multi specialty dental office management (required).
• 5+ years of total experience in a dental organization (required).
• Knowledge of dental procedures, terminology and insurance processes.
• Strong understanding of third-party financing options (e.g., Sunbit, CareCredit).
• Proficiency with dental practice management software (Open Dental) (required).
• Working knowledge of EHR and dental/medical billing coding.

Responsibilities

• Provide accurate treatment estimates and document financial agreements.
• Collect co-pays/deposits prior to scheduling and assist with financing.
• Manage budgets, monitor expenses, and oversee billing/collections.
• Collaborate with billing staff for correct posting of codes.
• Generate financial/performance reports for ownership/management.
• Manage provider schedules to maintain optimal flow and experience.
• Coordinate appointments and transitions between clinical/front office teams.
• Track follow-ups on treatment plans to ensure timely scheduling.
• Oversee day-to-day office operations, supplies, sterilization, and facilities.
• Confirm insurance benefits, pre-authorizations, and communicate details to patients.
• Coordinate with insurers to process claims and manage denials.
• Lead daily team huddles and collaborate with clinicians and staff.
• Supervise, train, and evaluate staff; support hiring decisions.
• Maintain compliance with OSHA, HIPAA, CDA, and HR policies.

Skills

Team leadership

Financial coordination

Scheduling management

Communication

Regulatory compliance

Education

High School Diploma or equivalent

Tools

Open Dental

Job description

Benefits

• 401(k)
• Competitive salary
• Paid time off

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven staff to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

Monday - Friday + Saturdays as needed

Required Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in Multi Specialty Dental Office Management - REQUIRED
• 5+ years of total experience in a dental organization. REQUIRED
• Clinical experience (Dental Assistant, Hygienist, etc.) highly preferred.
• In-depth knowledge of dental procedures, terminology, and insurance processes.
• Strong understanding of third-party financing options (e.g., Sunbit, CareCredit).REQUIRED
• Proficiency with dental practice management software (e.g., Open Dental) REQUIRED
• Working knowledge of electronic health records (EHR) and coding for dental and medical billing

Job Responsibilities

Financial Coordination & Oversight

• Provide accurate treatment estimates and ensure proper documentation of financial agreements.
• Collect co-payments or deposits prior to scheduling treatment and assist with financing applications.
• Manage operating budgets, monitor expenses, and oversee patient billing and collections.
• Collaborate with billing staff to ensure correct posting of dental and medical procedure codes.
• Generate and present financial and performance reports to ownership or upper management.

Scheduling & Operations Management

• Manage provider schedules to maintain optimal clinical flow and patient experience.
• Schedule and coordinate treatment appointments, ensuring smooth transitions between clinical and front office teams.
• Track and follow up on outstanding treatment plans to encourage timely scheduling.
• Oversee day-to-day office operations, including supplies, sterilization protocols, and facility upkeep.

Insurance & Authorization Support

• Confirm insurance benefits, limitations, and pre-authorizations as needed.
• Communicate insurance details clearly to patients and help resolve questions or discrepancies.
• Coordinate with insurance providers to process claims, manage denials, and ensure accurate patient accounts.

Team Leadership & Collaboration

• Lead daily team huddles to align on schedules, goals, and performance metrics.
• Collaborate with dentists, hygienists, assistants, and front office staff for coordinated patient care.
• Supervise, train, and provide feedback to staff; participate in hiring and performance evaluations.
• Foster a positive, communicative work environment and address conflicts or concerns proactively.

Compliance & Policy Management

• Ensure adherence to OSHA, HIPAA, CDA, and HR policies and safety standards.
• Maintain accurate patient records, insurance documentation, and operational compliance.
• Develop and implement office policies and procedures to support efficiency, safety, and regulatory compliance.

The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.