Dental Clinical Operations Manager

Complete-Health; Rapid City (SD); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Complete Health in Rapid City, SD is seeking a Dental Clinical Operations Manager to lead the Dental Department’s day-to-day operations and support providers and staff. You will optimize workflows, manage staffing and training, and ensure regulatory compliance to deliver an outstanding patient experience.

Join a mission-driven FQHC environment focused on access to quality dental care for underserved populations, with a collaborative leadership team and comprehensive benefits.

Qualifications

• Minimum two years of dental industry experience.
• Strong understanding of dental terminology, clinical workflows, infection control, and dental operations.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, organization, and problem-solving skills.

Responsabilités

• Lead daily operations of our dental clinic to ensure efficient patient care and provider support.
• Provide administrative supervision of dental assistants, dental hygienists, and other assigned support staff.
• Oversee staffing, scheduling, onboarding, training, coaching, and performance management.
• Coordinate patient flow, chair assignments, provider support, and clinic utilization.
• Develop and improve operational workflows to increase efficiency and enhance the patient experience.
• Ensure compliance with OSHA, CDC, infection control, sterilization, and organizational standards.
• Manage dental supplies, inventory, equipment maintenance, and operational resources.
• Collaborate with the Dental Director to implement quality initiatives, policies, and operational improvements.
• Partner with Patient Access leadership to optimize scheduling, registration, patient communication, and front desk workflows.
• Respond to operational patient concerns and assist with resolution and service recovery.
• Support quality improvement efforts and departmental goals.

Connaissances

Leadership

Staff supervision

Workflow optimization

Communication

Formation

Dental assisting education or certification

Outils

Electronic dental records

Description du poste

Description

Lead a Dental Team That Makes a Difference

At Complete Health, we believe everyone deserves access to high-quality dental care, regardless of income or circumstance. As a Federally Qualified Health Center (FQHC), we serve diverse and underserved populations throughout our community, providing compassionate, patient-centered care.

We are seeking a Dental Clinical Operations Manager to provide day-to-day operational leadership for our Dental Department. This position plays a key role in supporting providers, leading dental support staff, improving workflows, ensuring regulatory compliance, and helping our team deliver an exceptional patient experience.

As the Dental Clinical Operations Manager, you will:

• Lead daily operations of our dental clinic to ensure efficient patient care and provider support.
• Provide administrative supervision of dental assistants, dental hygienists, and other assigned support staff.
• Oversee staffing, scheduling, onboarding, training, coaching, and performance management.
• Coordinate patient flow, chair assignments, provider support, and clinic utilization.
• Develop and improve operational workflows to increase efficiency and enhance the patient experience.
• Ensure compliance with OSHA, CDC, infection control, sterilization, and organizational standards.
• Manage dental supplies, inventory, equipment maintenance, and operational resources.
• Collaborate closely with the Dental Director to implement quality initiatives, policies, and operational improvements.
• Partner with Patient Access leadership to optimize scheduling, registration, patient communication, and front desk workflows.
• Respond to operational patient concerns and assist with resolution and service recovery.
• Support quality improvement efforts and departmental goals.

Why Join Complete Health?

• Opportunity to directly impact access to care in our community.
• Collaborative, mission-driven healthcare environment.
• Work alongside dedicated dental and medical professionals.
• Meaningful leadership role with the ability to shape clinic operations and patient experience.
• Competitive salary and comprehensive benefits package.
• Supportive culture focused on service, quality, and continuous improvement.

Our Mission

Complete Health is committed to providing high-quality, compassionate healthcare to all patients, with a special focus on underserved and vulnerable populations. We value professionalism, teamwork, cultural sensitivity, and a commitment to improving the health of our community.

Complete Health is an Equal Opportunity Employer.

Requirements

• Minimum two years of dental industry experience.
• Strong understanding of dental terminology, clinical workflows, infection control, and dental operations.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, organization, and problem-solving skills.

Preferred Qualifications

• Dental assisting education, certification, or significant dental clinical experience.
• Previous leadership, supervisory, or management experience within a dental practice.
• Experience working in a community health center, FQHC, public health setting, or serving underserved populations.
• Experience with electronic dental records and practice management systems.