Dental Office Manager

Bright Direction Dental LLC.; Flossmoor (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

The Center for Dental Excellence is seeking a highly motivated Full-Time Office Manager to lead daily operations and drive exceptional patient service. You will manage administrative and clinical workflows, ensure HIPAA and OSHA compliance, and support staff development through onboarding, training, and ongoing coaching.

You will oversee schedules, reporting, and coordination with clinicians to optimize patient flow and outcomes while contributing to practice growth and a positive work

Qualifications

• Strong leadership and team management skills with ability to guide staff across admin and clinical operations.
• Excellent customer service mindset ensuring high patient satisfaction.
• Oversee daily office operations, including attendance at huddles and team meetings.
• Ensure HIPAA and OSHA compliance in daily practice.
• Oversee administrative and clinical checklists and reports.
• Manage scheduling, recalls, and treatment coordination with clinicians.

Responsibilities

• Lead front desk and administrative staff to deliver seamless patient experiences.
• Oversee end-of-day reports, deposits, and financial tracking.
• Coordinate CE courses and staff training with doctors.
• Staf balance and hours to align with 40-hour work week goals.
• Monitor and improve operational metrics and patient flow.
• Communicate effectively with patients, insurers, and clinical team.

Skills

Leadership & team management

Customer service

Operational oversight

HIPAA compliance

OSHA compliance

Scheduling & reporting

Training & onboarding

Interpersonal communication

Tools

Dental software

Billing software

Job description

The Center for Dental Excellence is seeking a highly motivated and experiencedFull-TimeOffice Managerto join our team! The ideal candidate will be responsible for managing the daily operations of our dental office, ensuring that patients receive the highest level of care and customer service.

Schedule:

• Monday 10:00 AM - 6:00 PM
• Tuesday 8:00 AM - 4:00 PM
• Thursday8:00 AM - 5:00 PM
• Friday 8:00 AM - 2:00 PM

Our dedicated team includes:

• Five Lead Dentists (experienced)
• Multi-Specialty Dentists
• One Office Manager
• One FT Lead Front Desk Coordinator
• Five administrators
• Five FT Registered Dental Hygienist
• One Clinical Lead

Compensation:

• $85,000 - $100,000 per year
  • Plus quarterly bonus!

Job Requirements:

• Provide leadership and support for all employees in the practice
• Oversee daily operations of the dental office by managing employee relations
• Manage patient relations when issues arise.
• Responsible for achieving practice operational goals
• Oversee Administrative and Clinical operations and checklists
• Ensure that HIPAA and OSHA rules are followed
• Oversee employee hours- goal to not supersede 40 hours in a work week
• Attend and participate in all morning huddles
• Attend and participate in all team meetings
• Attend and participate in any team interviews with doctor and HR
• Schedule CE Courses at advisory of doctor
• Stimulate new patient growth by supporting sales, marketing and promotional programs
• Assist in training and on boarding of new team members
• Actively assist and mentor all team members when needed

Administrative:

• Daily auditing of schedule: preparation of day ahead and review of day prior
• End of Day reports/deposit balancing
• Daily/Weekly/Monthly Tracking Reports
• Utilization and updates of dental software’s
• Schedule repairs of equipment or building maintenance
• Orchestrate and execute the duties of the administrative team:
  • Follow Standard Operating Procedures
  • Create comprehensive treatment plans
  • Present treatment plans with effective communication
  • Manage schedule daily; Actively print/govern reports for recall/treatment reinstatement; delegate to employees
  • Patient scheduling-coordinate with clinical staff to schedule efficiently
  • Work Recall/Unscheduled Treatment program daily to fill schedules
  • Coordination of lab cases with clinical team
  • High-Level Attentive Phone Communication
  • Confirmation of all appointments
  • Insurance Verifications
  • Collections: Process patient and insurance payments accurately
  • AR/Insurance AR Follow Ups

Physical Requirements:

• Must be able to lift up to 15-30 pounds at time.

Qualifications:

Education/Experience

• Proficient oral and written communication skills
• Has a genuine interest in working with and helping patients
• Supports organization’s objectives and customer service policies
• Prioritizes and balances the needs of patients and the needs of the practice
• Is well presented, polite, tactful, and friendly
• Is flexible, decisive, and quick-thinking
• Is patient, calm and able to handle complaints and difficult situations effectively
• Maintains a positive work environment
• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.