Dental Office General Manager

Affordable Care, LLC; Cedar Hill (TX); Sur place; USD 65 000 - 75 000; Plein temps

Résumé du poste

Affordable Dentures & Implants in Cedar Hill seeks a General Manager to lead the office operations and on-site laboratory, championing patient experience, compliance, and team performance. You will coach and develop staff, oversee scheduling and patient flow, manage financials and reporting, and partner with doctors to deliver exceptional care.

Qualifications include a minimum of 3 years in a management role in healthcare or customer-focused settings; High school diploma required, Bachelor’s

Qualifications

• Minimum 3 years of management experience in healthcare, dental, retail, or customer-focused environments.
• Strong leadership, communication, and relationship-building skills.
• Excellent organizational abilities with attention to detail and administrative proficiency.
• Strong analytical and problem-solving skills with sound business judgment.

Responsabilités

• Lead day-to-day dental office operations, ensuring a professional and welcoming environment.
• Oversee scheduling, patient flow, consultations, and overall patient experience.
• Hire, onboard, train, and develop office staff to achieve goals.
• Supervise the on-site laboratory and ensure timely, high-quality patient outcomes.
• Manage daily revenue reports, deposits, payroll, supplies, and reporting to Accounting.

Connaissances

Leadership

Communication

Organizational skills

Analytical thinking

Problem solving

Team development

Formation

High school diploma

Bachelor's degree preferred

Outils

Microsoft Office

Email

Spreadsheets

Word processing

Description du poste

General Manager – Affordable Dentures & Implants

Location: 241 FM1382 Ste 319, Cedar Hill, TX 75104

Salary: $65,000 per year + performance bonus

Job Purpose

The General Manager is the leader of the Affordable Dentures & Implants office and is responsible for driving overall operational, financial, team, and patient experience performance. This role provides day-to-day leadership to the office team and on-site laboratory while ensuring a high standard of patient care, compliance, efficiency, and service.

The ideal General Manager is an energetic, results-oriented leader with a strong work ethic, excellent communication and treatment presentation skills, sound business judgment, and a genuine commitment to developing people and delivering an exceptional patient experience.

General Duties & Responsibilities

Office Operations & Patient Experience

• Lead the day-to-day operations of the dental office, ensuring an efficient, professional, and welcoming environment.
• Oversee scheduling, patient flow, consultations, and overall patient experience.
• Resolve patient concerns and complaints professionally and with a patient-first approach.
• Ensure the office and property are clean, organized, well-maintained, and appropriately stocked.
• Open and close the office as needed.
• Maintain compliance with HIPAA, OSHA, patient chart requirements, and other applicable regulations.

Team Leadership & Development

• Lead, motivate, and develop the office team to achieve operational, financial, and patient experience goals.
• Hire, onboard, train, and develop team members to ensure they are fully equipped to perform their roles.
• Monitor team performance and provide coaching, feedback, and disciplinary action when appropriate.
• Foster a positive, collaborative culture focused on accountability and delivering an exceptional patient experience.
• Keep doctors informed of key practice activities, challenges, opportunities, and successes.

Laboratory Oversight

• Supervise the on-site laboratory, including quality, production, efficiency, maintenance, and cleanliness.
• Partner with the laboratory and office teams to ensure timely, high-quality patient outcomes.

Financial & Administrative Management

• Ensure daily revenue reports are accurate and submitted timely.
• Ensure daily bank deposits are completed.
• Monitor and manage office expenses, including payroll, dental supplies, and advertising.
• Submit invoices to Accounting on a weekly basis.
• Manage petty cash and provide required reporting to Accounting.
• Submit payroll information accurately and on time for all office team members.
• Monitor office performance and take action to improve financial and operational results.

Educational Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

General Knowledge, Skills & Abilities

• Minimum of 3 years of management experience; healthcare, dental, retail, or other customer-focused environments preferred.
• Strong leadership, communication, interpersonal, and relationship-building skills.
• Excellent organizational and administrative abilities with strong attention to detail.
• Strong analytical and problem-solving skills with the ability to make sound business decisions.
• Results-oriented with the ability to set priorities, manage competing demands, and meet deadlines.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong verbal, written, and listening communication skills.
• Proficient in Microsoft Office, including spreadsheet and word-processing applications, as well as email.
• Ability to collaborate effectively with doctors, team members, senior leadership, and cross-functional partners.
• Demonstrated commitment to delivering an exceptional patient experience and developing high-performing teams.

Job Category Practice Staff