Dental Office Front DeskReceptionist

FITCHBURG SMILES PLLC; Fitchburg (MA); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Bonus based on performance

Paid time off

Parental leave

Job summary

Fitchburg Smiles PLLC in Fitchburg, MA seeks a friendly part-time Front Desk/Receptionist to greet patients, schedule appointments, and manage records with confidentiality. You will be the first point of contact, providing exceptional customer service and coordinating with dental staff to ensure smooth patient flow.

The ideal candidate has strong communication and organizational skills, prior customer service experience (healthcare preferred), and proficiency in dental software and MS Office.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or front desk experience preferred (healthcare/dental a plus).
• Proficient in dental software and Microsoft Office.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule appointments, manage cancellations, and handle inquiries.
• Maintain patient records (electronic and paper).
• Handle calls, emails, and messages promptly and professionally.
• Run front desk operations: answer phones, direct patients, keep workspace organized.
• Collaborate with dental staff to ensure smooth patient care and HIPAA compliance.

Skills

Customer service

Front desk

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Business admin degree preferred

Tools

Dental software

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Paid time off
• Parental leave

We are seeking a friendly and organized part-time Front Desk/Receptionist to join our dynamic dental team. As the first point of contact for our patients, you will be responsible for creating a welcoming and professional atmosphere, managing patient records, scheduling appointments, and providing exceptional customer service.

Responsibilities

1. Greet patients and visitors in a warm and professional manner
2. Schedule appointments, manage cancellations, and handle patient inquiries
3. Accurately maintain patient records, both electronic and paper-based
4. Handle phone calls, emails, and messages in a timely and professional manner
5. Manage front desk operations, including answering phones, directing patients, and maintaining a clean and organized workspace
6. Collaborate with dental staff to ensure seamless patient care
7. Maintain confidentiality and adhere to HIPAA guidelines

Requirements

1. High school diploma or equivalent required; degree in business administration or related field preferred
2. Previous experience in customer service or front desk role, preferably in a dental or medical setting
3. Excellent communication, organizational, and interpersonal skills
4. Ability to work part-time schedule ( specify hours/days)
5. Proficient in dental software and Microsoft Office

What We Offer

1. Competitive hourly rate
2. Opportunity to work in a friendly and dynamic team environment
3. Professional development opportunities, including training in dental software and procedures
4. Flexible scheduling to accommodate your needs

Our Office Culture

Our dental office values exceptional patient care, teamwork, and continuous improvement. We strive to create a warm and welcoming environment for our patients, and we're looking for a Front Desk/Receptionist who shares our passion for delivering outstanding service.

Ideal Candidate

1. Friendly and approachable demeanor
2. Strong communication and interpersonal skills
3. Ability to multitask and prioritize tasks
4. Attention to detail and organizational skills
5. Ability to work effectively in a team environment