Dental Office Assistant

Heartland Dental LLC; Wesley Chapel (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dental care provider in Wesley Chapel is seeking a Dental Front Desk Assistant. This role involves managing front office duties, scheduling appointments, and providing excellent patient care. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Join a dedicated team focused on patient-first service and continuous learning, with opportunities for growth and development in a supportive workplace.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Daily Pay Access

Qualifications

• Experience in a fast-paced, customer-centric environment.
• 1+ years in a dental or medical setting preferred.

Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties, including answering phones and scheduling.
• File patient insurance claims and follow up on outstanding claims.

Skills

Communication

Organizational Skills

Education

HIPAA Training

Tools

Dentrix

Job description

Dental Front Desk Assistant, Wesley Chapel FL

Dental Care at Quail Hollow at 28385 State Road 54, Wesley Chapel, FL 33543, is looking for a Business Assistant to join our team.

Experience in Dental Front Desk is required.

Work Schedule - No Weekends!

• Monday 7:30am-5:30pm
• Tuesday 6:30am-4:30pm
• Wednesday 8:00am-5:30pm
• Thursday 7:30am-5:30pm
• Friday 6:30am - 3:30pm

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership, where patients come first, and continuous learning is encouraged! The successful candidate will have a passion for helping our team provide the best patient care to the communities we serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors come after a review among 1.5 million companies in a nationwide study, achieving a 5-star rating for both awards.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression
2. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
3. Utilize Dentrix for patient scheduling and records
4. Schedule and confirm appointments for multiple providers
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and coverage explanation
6. Post insurance and patient payments and process accounts receivables
7. Review treatment plan fees and payment options with patients
8. Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Benefits including health insurance, retirement plans, six paid holidays, and PTO
• Front-loaded education and training to develop your full potential
• Opportunity to join a stable company with over 20 years of industry experience and unlimited growth potential
• Access to on-demand Daily Pay

About Dental Care at Quail Hollow, Wesley Chapel FL

Like all Heartland Dental offices, it is unique to its community and patients.

• Join a 15-person team that values collaboration, communication, and community
• Be part of a growing company that cares about its employees

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI for job functions; HIPAA training required; PHI must be protected

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years with insurance billing and accounts receivable
• Experience with Dentrix or similar dental software

Physical Requirements

• Ability to perform essential duties with or without accommodations
• Sitting at a desk and working on a computer for prolonged periods
• Must be able to lift up to 15 pounds
• Availability for periodic virtual or in-person training sessions
• TB test required for all new hires, except in FL & TN

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and D.C., in more than 1,800 offices. Supported doctors retain clinical autonomy and aim to deliver high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal opportunity to all employees and applicants.