Dental Office Assistant

Heartland Dental; Osprey (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Dental Office Assistant to join a dynamic team in Osprey, FL. This role involves managing front office duties, providing excellent patient care, and utilizing dental software to ensure smooth operations. Join a supportive environment that prioritizes teamwork and continuous learning, where your contributions will directly impact patient experiences. With competitive benefits and opportunities for growth, this position is perfect for someone eager to thrive in a fast-paced dental setting.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

On-Demand Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills are essential.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answering phones, checking mail and email.

Skills

Customer Service

Communication Skills

Organizational Skills

HIPAA Compliance

Education

High School Diploma

Dental or Medical Experience

Tools

Dentrix

Insurance Billing Software

Job description

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Sorrento East Dental in Osprey, FL is looking for a full-time Dental Front Office - Business Assistant to join our team. Our two-doctor office is fast-paced and goal oriented.

Dental front office experience is preferred, but we will also consider candidates who are fast learners, outgoing, professional, and have a good customer service work history.

About Sorrento East Dental

Sorrento East Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join an eight-person team that thrives on collaboration, communication, and community
• Conveniently located at 2105 S. Tamiami Trail in Osprey, FL
• Our team is professional, welcoming, and we keep a positive work environment.

Work Schedule: Monday, Tuesday, Thursday 8:00 a.m.-4:00 p.m., and Friday 8:00 a.m.-2:00 p.m.

Why Heartland Dental?

Heartland Dental believes in hiring and growing team members who support both the business and clinical needs of each practice. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and prioritizes patients.

Supporting our front office as a Business Assistant, you’ll be part of a team that values camaraderie and partnership—where patients come first and continuous learning is encouraged. The ideal candidate will be passionate about helping our team provide excellent patient care.

Heartland Dental was recognized by Newsweek as one of America’s Greatest Workplaces and for Diversity in 2024, among 1.5 million companies, with a 5-star rating for both awards.

More About The Role

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies
• Use Dentrix for scheduling and records
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on claims, verify benefits, and explain coverage
• Post payments and manage accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits: health insurance, retirement plans, paid holidays, PTO
• Comprehensive training to develop your full potential
• Opportunity to join a stable company with over 20 years of industry experience and growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Ability to handle PHI with confidentiality, with regular HIPAA training

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years in insurance billing and accounts receivable
• Dentrix or similar dental software experience

Physical Requirements

• Ability to perform essential duties with or without accommodations
• Prolonged sitting and computer work
• Ability to lift up to 15 pounds
• Availability for periodic training sessions
• TB test required prior to employment, arranged during pre-employment (not applicable in FL & TN)

Who is Heartland Dental?

Heartland Dental is the largest dental support organization in the U.S., supporting over 3,000 doctors across 39 states and D.C., with 1,800+ offices. Each supported office is community-focused and retains clinical autonomy, united by the goal of delivering high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal opportunity in employment.