Dental Office Assistant

Heartland Dental; Toledo (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player seeks a Dental Office Assistant to enhance patient experiences and streamline office operations. In this dynamic role, you'll be at the forefront of patient interactions, managing appointments, and handling insurance claims with precision. Your organizational skills will shine as you maintain records and ensure smooth communication between patients and providers. Join a community-focused organization dedicated to high-quality care and inclusivity, where your contributions will directly impact patient satisfaction and office efficiency. This is a fantastic opportunity for those passionate about making a difference in dental care.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Prior dental front office experience is preferred.

Responsibilities

• Greet and welcome patients for a positive first impression.
• Manage front office duties including scheduling and insurance claims.

Skills

Customer Service

Communication Skills

Organizational Skills

Insurance Billing

Accounts Receivable

Education

High School Diploma

HIPAA Training

Tools

Dentrix

Job description

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About the Role

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement systems that optimize office potential

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Prior dental front office experience
• Access to minimum PHI necessary, with HIPAA training and data safeguards

Preferred Experience

• 1+ years in dental or medical setting
• Experience with insurance billing and accounts receivable
• Dental software experience (e.g., Dentrix)

Physical Requirements

• Ability to perform duties with or without accommodations
• Sitting at a desk and working on a computer for extended periods
• Ability to lift up to 15 pounds
• Availability for periodic virtual or in-person training
• TB test required prior to employment (except in FL & TN)

About Heartland Dental

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and D.C. Each supported office is community-focused, with doctors retaining clinical autonomy and delivering high-quality care. We are committed to diversity, inclusion, and equal opportunity employment.