Dental Office Assistant

Heartland Dental; Spring (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dental practice is seeking a Front Office Assistant to join their team in Spring, Texas. The role involves managing front office duties, greeting patients, and ensuring a smooth operation in a fast-paced environment. Ideal candidates will have dental front office experience and a passion for customer service.

Benefits

Health insurance

Retirement plans

Paid holidays

PTO

Daily Pay access

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Ability to handle minimal PHI with HIPAA training.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties including scheduling and insurance claims.
• Post insurance and patient payments, process accounts receivables.

Skills

Communication

Organizational skills

Customer service

Tools

Dentrix

Job description

Family Dental on Louetta is looking for a Front Office Assistant to join our team.

• Dental front office experience is REQUIRED.
• Working Schedule: Monday-Thursday 7:30-5, Friday 8-12

About FAMILY DENTAL ON LOUETTA

FAMILY DENTAL ON LOUETTA, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join an 8-person team that thrives on collaboration, communication, and community.
• Located near the intersection of Champion Forest and Louetta, about a 1/4 mile west on the north side of Louetta.
• Challenging and motivating team with a family atmosphere.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Front Office Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will have a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors reflect our commitment to a positive work environment, as rated among 1.5 million companies nationwide.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team members to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO.
• Front-loaded education and training to develop your full potential.
• Opportunity to be part of a stable company with over 20 years of industry experience and unlimited growth potential.
• Access to on-demand Daily Pay.

Minimum Qualifications

• Experience working in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Ability to handle minimal PHI with regular HIPAA training; must protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodations.
• Prolonged sitting and working on a computer.
• Must be able to lift up to 15 pounds.
• Availability for periodic virtual or in-person training sessions.
• TB test required prior to employment, except in FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and DC in more than 1,800 offices. Each supported office is community-focused, with doctors retaining clinical autonomy, united by the goal of delivering high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal opportunity for all employees and applicants.