DENTAL LAB MANAGER (Hermanson, Maplewood, MN)

MICRO DENTAL LABORATORIES INC; Maplewood (MN); Presencial; USD 81.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k)

Paid vacation and holidays

Descripción de la vacante

MicroDental Laboratories is seeking a Dental Lab Manager for its Hermanson Lemke facility in Maplewood, MN. The role leads laboratory operations, drives quality, and oversees customer service and budgeting to support growth.

Ideal candidates have 5+ years in senior lab management, strong leadership, and experience with LIMS/CRM systems. The position offers comprehensive benefits and a path for advancement in a fast-growing dental laboratory family.

Formación

• Bachelor’s degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.
• 5+ years in a leadership experience at the senior management level in a large dental laboratory/industry.
• Direct experience defining, deploying, and continuously improving operations and management processes.
• Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software.
• Operations Management: 5 years (Preferred)
• Senior Management level: 5 years (Preferred)

Responsabilidades

• Ensure laboratory maintains and manages proficiency and quality control standards.
• Provide individualized customer service and interact with customers to resolve issues and monitor retention.
• Measure and communicate operational performance (cost, quality, time, customer issues) using metrics.
• Hire, train, engage, empower, develop, and mentor staff.
• Establish a professional employee evaluation system with goal setting and feedback.
• Maintain staff communication through production huddles and team meetings.
• Set performance goals with senior leadership.
• Develop and manage a standard approach to lab management to support growth.
• Manage departmental budget/P&L with CEO/CFO.
• Assist in planning sales and marketing strategy with corporate teams.
• Drive productivity improvements across operations.
• Collaborate with R&D, HR, Accounting, IT to refine processes.
• Contribute to bids and strategic partnerships; assist with materials and labor budgets.
• Assist with product analysis and pricing development.
• Attend tradeshows and events as required.
• Ensure safety protocols are followed and reduce waste; control costs.
• Other duties as assigned.

Conocimientos

Leadership

Operations management

Budgeting

Educación

Bachelor’s degree in Management or Business

CDT or equivalent preferred

Herramientas

LIMS software

CRM software

Descripción del empleo

DENTAL LAB MANAGER (Hermanson, Maplewood, MN)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and last relationships with our dentists and their team members. We are looking for a determined, high energy, well-organized individual for the position of Dental Lab Manager to join our Hermanson Lemke Dental Laboratory located in Maplewood, Minnesota.

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

Investments in the latest technology

Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

Ensure laboratory maintains and manage relevant proficiency and quality control standards

Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention

Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)

Hire, train, engage, empower, develop, and mentor laboratory staff

Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members

Establish a regular system of staff communication—including production/team huddles, team meetings, and all-lab communication

Establish performance goals in collaboration with the Company’s Senior Executive Leadership team

Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth

Establish and manage departmental budget/P&L in coordination with CEO/CFO

Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals

Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices

Collaborate and interact with other departments such as R&D, HR, Accounting, and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy

Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well strategic partner initiatives

Assist in the development of and ensure accountability for production department materials and labor budgets

Assist with product analysis and pricing development

Attend tradeshows, meetings and other events as required

Ensure that safety protocol and safe practices are being followed throughout the laboratory

Minimize material waste and control material costs in conjunction with the finance department

All other duties as assigned or as otherwise required

Qualifications:

Bachelor’s Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.

5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required

Direct experience defining, deploying, and continuously improving operations and management processes

Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software

Operations Management: 5 years (Preferred)

Senior Management level: 5 years (Preferred)

Pay: Up to $90,000 per year

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.