Dental Lab Customer Support Specialist

Dds Lab; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

DDS Lab in Tampa, FL is seeking a Technical Support Specialist to provide customer-facing technical support for production-related cases. You will interact with doctors and dental staff, document activity in LabTrack/CRS, and help resolve issues promptly while maintaining high service standards.

The role requires strong typing and computer skills, fluent English, and experience in a call center or dental setting, with results-driven collaboration across teams.

Qualifications

• High School Diploma or GED required.
• Excellent typing and computer skills.
• Call center experience preferred.
• Fluent in written and spoken English.
• Previous dental experience in a lab or dental office preferred.

Responsibilities

• Provide phone consultation and guidance to customers including doctors and dental office staff.
• Make outbound calls to dental office customers to resolve out of production case issues.
• Document all communications in the CRM system and attach photos to case records.
• Maintain key performance indicators for call productivity (case turnaround time, call volume).
• Represent DDS Lab products and warranties accurately.
• Ensure timely follow-up responses to customer inquiries as required by management.
• Escalate technical issues to the TC team as needed.
• Enter customer complaints in the feedback system and manage Aging Cases workload.
• Handle non-technical questions to maintain high one-call resolution.
• Perform other duties as needed.

Skills

Typing

Call center experience

English fluency

Dental office experience

Education

High School Diploma or GED

Job description

DDS Lab in Tampa, FL is seeking a Technical Support Specialist to provide customer-facing technical support for production-related cases. You will interact with doctors and dental staff, document activity in LabTrack/CRS, and help resolve issues promptly while maintaining high service standards.

The role requires strong typing and computer skills, fluent English, and experience in a call center or dental setting, with results-driven collaboration across teams.