Dental IT & Systems Specialist — Axium & Clinic Networking

West Virginia University

West Virginia

On-site

USD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Sick leave

Retirement benefits

Wellness programs

Job summary

The Information Technology Services department at West Virginia University is recruiting an Information Technology Support Specialist to support the WVU School of Dentistry, focusing on the Axium Patient Information System and related clinical IT needs. You will deploy OS images, manage network equipment in dental clinics, and coordinate with ITS teams to ensure secure, compliant operation.

Responsibilities include Tier 1–2 support for Windows, Office, email, printers and copiers; maintaining

Qualifications

BS in engineering or computer science related degree or equivalent experience in an IT support related field
A minimum of four (4) years in the following: Technical experience in an IT related field
Experience operating systems deployment
Customer Support experience
IT support experience in a complex enterprise environment

Responsibilities

Participates in the successful implementation and ongoing operation of the WVU School of Dentistry Digital Dentistry Program, acting as the main liaison between software/equipment vendors and WVU ITS Teams.
Manage and support networking equipment in dental clinics, working with ITS to secure devices, connections, and data in compliance with security standards (HIPAA/FERPA).
Deploy and maintain system infrastructure, including clinical equipment, software, and updates in coordination with ITS Teams.
Manage and update the Axium software application, collaborating with vendors and internal teams.
Provide Tier 1 and Tier 2 technical support for Windows, Microsoft Office, network access, email, printers, and copiers.
Maintain and update internal and external web content for the School of Dentistry using the university CMS.
Troubleshoot complex hardware, software, networking, and VoIP issues in compliance with IT security standards.
Support client-side network installations, workstation setup, and account management.
Assist faculty, staff, and students with laptop, mobile device, and instructional technology issues.
Provides network and telecommunication support including configuring switch interfaces and testing connections.