Dental IT Field Tech — Hybrid On-Site Support (Tulsa)

Darkhorse Tech; Tulsa (OK); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Darkhorse Tech is seeking a remote Field Technician for the Tulsa, OK area. You will travel to dental offices within your region to assist with diverse technical issues and provide exceptional customer service. When not onsite, you’ll support clients remotely from home.

You’ll gain exposure to hardware, software, printers, networking, and dental imaging products across a nationwide client base. The role offers on-site visits around Tulsa, with a hybrid schedule and on-call Saturday coverage.

Qualifications

• 1-2 years of tech support experience or equivalent
• 1-2 years of customer service experience
• Bachelor’s degree in IT or CS preferred

Responsibilities

• Provide excellent customer service via phone, remote, and on-site support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user account setup
• Run network lines, punch down cables, and terminate RJ45 connections
• Provide Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting for printers, network, antivirus, and OS

Skills

Verbal & written communication

Time management

Reliability & independence

Customer service

Problem solving & troubleshooting

Tech support experience

Customer service experience

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft Office 365

Printer setup & repair

Networking equipment

Job description

Darkhorse Tech is seeking a remote Field Technician for the Tulsa, OK area. You will travel to dental offices within your region to assist with diverse technical issues and provide exceptional customer service. When not onsite, you’ll support clients remotely from home.

You’ll gain exposure to hardware, software, printers, networking, and dental imaging products across a nationwide client base. The role offers on-site visits around Tulsa, with a hybrid schedule and on-call Saturday coverage.