Dental Healthcare Coordinator: Drive Case Acceptance & Care

PDS Health; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Job summary

Marketplace Smiles Dentistry and Orthodontics is seeking a Healthcare Coordinator to partner with supported Dentists and help gain financial commitments from patients to begin recommended treatments. You will educate patients on treatment options, overcome objections, and support a perfect patient experience (PPE) while creating Patients for Life (PFL).

The HC will be responsible for understanding financial options, obtaining insurance pre-authorizations, and ensuring the office adheres to the

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Office practices

Results oriented

Patient advocate

Process oriented

Financial acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal skills

Confidentiality

Organization

Education

High School Diploma or GED

Job description

Marketplace Smiles Dentistry and Orthodontics is seeking a Healthcare Coordinator to partner with supported Dentists and help gain financial commitments from patients to begin recommended treatments. You will educate patients on treatment options, overcome objections, and support a perfect patient experience (PPE) while creating Patients for Life (PFL).

The HC will be responsible for understanding financial options, obtaining insurance pre-authorizations, and ensuring the office adheres to the