Dental Front Office Specialist - Scheduling & Care

Apex Dental Partners; Memphis (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

PTO and paid holidays

Health, dental, and vision benefits

401K plan with matching

Job summary

Apex Dental Partners is seeking a motivated Front Office team member to be the first point of contact for patients and to support smooth daily operations.

You will help maintain schedule flow, verify demographics and insurance, collect payments, and communicate treatment plans clearly. A positive attitude and customer service focus are essential for success in a fast-paced dental office environment.

Qualifications

• Minimum of 1 year of front office or customer-facing experience (healthcare or dental preferred).
• High school diploma or equivalent required.
• Excellent verbal and written communication skills with the ability to build rapport and explain information clearly.
• Strong attention to detail and ability to manage multiple priorities with accuracy.
• Reliable, accountable, and comfortable working in a fast-paced environment.
• Proactive mindset with a willingness to learn and take on new responsibilities.
• Proficiency with computer systems; experience with Open Dental and Google Suite preferred.

Responsibilities

• Deliver a professional, friendly, and efficient experience when handling patient phone calls and inquiries.
• Manage provider schedules to optimize flow and support a productive day.
• Greet patients warmly and ensure demographic and insurance information is accurate.
• Prepare and clearly communicate treatment plans and next steps to patients.
• Collect payments and manage financial conversations with accuracy and professionalism.
• Verify insurance benefits, submit claims, and support timely reimbursement processes.
• Coordinate patient check-in and check-out for a smooth experience.
• Maintain accurate patient records in practice systems.
• Collaborate with team members to support efficient patient flow.

Skills

Front office experience

Customer service

Phone handling

Education

High school diploma

Tools

Open Dental

Google Suite

Job description

Apex Dental Partners is seeking a motivated Front Office team member to be the first point of contact for patients and to support smooth daily operations.

You will help maintain schedule flow, verify demographics and insurance, collect payments, and communicate treatment plans clearly. A positive attitude and customer service focus are essential for success in a fast-paced dental office environment.