Dental Front Office Pro — Patient Experience & Scheduling

Ideal Dental; Wake Forest (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits

Paid holidays

Paid Time Off

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to join a growing team in the United States. You will warmly welcome patients, coordinate appointments, and support the dental team with billing and office operations.

This role offers training, growth opportunities, and exposure to cutting-edge dental care in a fast-paced environment. You will thrive if you enjoy helping people, communicate clearly, and excel at multitasking in a high-volume front desk setting.

Qualifications

• A welcoming smile and positive attitude that makes guests feel at home.
• Exceptional communication and customer service skills to foster connections.
• A passion for serving guests, ensuring their needs are met with care.
• DeNovo Offices may require travel.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go-to point of contact.
• Deliver outstanding customer service and ensure each guest has a positive experience.
• Efficiently manage appointment confirmations and adjust schedules as needed.
• Coordinate financial agreements and ensure clarity for guests.
• Maintain a clear, organized, and inviting office environment for guests and team.
• Assist with other tasks to support the office and team.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Tools

CRM software

Scheduling software

Job description

Ideal Dental is seeking a Front Office Associate to join a growing team in the United States. You will warmly welcome patients, coordinate appointments, and support the dental team with billing and office operations.

This role offers training, growth opportunities, and exposure to cutting-edge dental care in a fast-paced environment. You will thrive if you enjoy helping people, communicate clearly, and excel at multitasking in a high-volume front desk setting.