Dental Front Office & Patient Experience Specialist

Dental Views; Los Alamitos (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Dental Views in California seeks a Dental Patient Service Representative who serves as the first point of contact for patients, handling scheduling, insurance verification, and financial communication to support smooth daily operations. This role requires strong customer service, clear communication, and familiarity with dental software.

Two years of front-office experience and knowledge of PPO/HMO plans are preferred.

Qualifications

• Two years of experience in a dental front desk or similar role.
• Knowledge of dental insurance plans (PPO/HMO); Medicaid a plus.
• Excellent communication and multitasking in a fast-paced environment.

Responsibilities

• Greet patients and manage check-in/check-out with a friendly, professional manner.
• Verify benefits, explain costs, and collect payments at the point of service.
• Schedule appointments and manage the daily front-office calendar.
• Update patient records and maintain HIPAA compliance.

Skills

Customer service

Scheduling & calendar management

Insurance verification

Communication skills

HIPAA compliance

Dental software experience

Education

High School Diploma or equivalent

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Dental Views in California seeks a Dental Patient Service Representative who serves as the first point of contact for patients, handling scheduling, insurance verification, and financial communication to support smooth daily operations. This role requires strong customer service, clear communication, and familiarity with dental software.

Two years of front-office experience and knowledge of PPO/HMO plans are preferred.