Dental Front Office & Patient Experience Lead

ADP, Inc.; Justin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

Disability insurance

Life insurance

401(k) with employer match

Paid time off

Paid holidays

Work-life balance

Job summary

Justin Family Dentistry in Justin, TX is seeking a friendly Front Office Coordinator to join a patient-centered team. You will greet patients, handle check-in, phone calls, scheduling, and insurance verification.

The role emphasizes accurate financial transactions, treatment plan support, HIPAA compliance, and collaboration with clinical staff to ensure a smooth patient experience. A high school diploma and at least 1 year of front office experience are required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of dental front office experience.
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Greet and check in patients with warmth, professionalism, and efficiency.
• Answer phone calls, respond to patient inquiries, and schedule appointments.
• Verify dental insurance eligibility and accurately input patient and insurance information.
• Collect co-pays, process payments, and balance daily transactions.
• Assist with treatment plan presentation and financial arrangements when needed.
• Maintain up-to-date knowledge of services offered and insurance plans accepted.
• Confirm patient appointments and manage the daily schedule to reduce no-shows.
• Support compliance with HIPAA, OSHA, and Squire Dental policies.
• Collaborate with clinical and administrative teams to ensure a smooth patient experience.
• Maintain an organized front office environment.
• Other duties as it relates to the position

Skills

Customer service

Communication

Organizational

Multitasking

Education

High school diploma or equivalent

Tools

Denticon

Job description

Justin Family Dentistry in Justin, TX is seeking a friendly Front Office Coordinator to join a patient-centered team. You will greet patients, handle check-in, phone calls, scheduling, and insurance verification.

The role emphasizes accurate financial transactions, treatment plan support, HIPAA compliance, and collaboration with clinical staff to ensure a smooth patient experience. A high school diploma and at least 1 year of front office experience are required.