Dental Front-Office Operations Analyst

Texas Dental and Braces PLLC; San Antonio (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Texas Dental and Braces PLLC seeks a versatile Business Analyst (Junior to Senior) to optimize front-office operations across multiple locations. You will turn scheduling data into actionable insights and support patient communications by phone, email, and text.

Responsibilities include auditing workflows, improving recall and treatment follow-ups, and assisting with financial communications. Travel up to 20% may be required. EOE.

Qualifications

• 2+ years of dental administrative experience required.
• Experience managing and optimizing provider or appointment schedules.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong written, verbal, and phone communication skills.
• Comfortable communicating with patients by phone, email, and text.
• Proficiency with Google Workspace and basic spreadsheet functions.
• Comfortable learning new software, systems, and web-based tools.
• Working knowledge of HIPAA and patient privacy requirements.

Responsibilities

• Keep schedules moving: support scheduling, rescheduling, confirmations, and appointment coordination while identifying opportunities to fill openings and cancellations.
• Stay connected with patients: communicate by phone, email, and text to support scheduling and ongoing follow-up.
• Catching what may have been missed: complete administrative and scheduling audits to identify missed opportunities, incomplete tasks, and workflow gaps.
• Follow through: monitor outstanding patient-related tasks, ensure appropriate documentation is completed, and support recall, reactivation, and unscheduled treatment.
• Support financial follow-up: send payment links and assist with payment follow-up and other assigned financial communication.
• Keep workflows on track: monitor schedules and workflows for accuracy, completion, and efficiency across multiple locations and systems.
• Partner with the team: work with on-site teams to complete centralized tasks without disrupting the patient experience and raise recurring trends or operational concerns to leadership.

Skills

Dental admin experience

Scheduling management

Communication skills

Google Workspace

Spreadsheet basics

HIPAA knowledge

Driver’s license

Independent worker

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Texas Dental and Braces PLLC seeks a versatile Business Analyst (Junior to Senior) to optimize front-office operations across multiple locations. You will turn scheduling data into actionable insights and support patient communications by phone, email, and text.

Responsibilities include auditing workflows, improving recall and treatment follow-ups, and assisting with financial communications. Travel up to 20% may be required. EOE.