Dental Front Office Assistant

Heartland Dental; Fort Worth (TX); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Daily Pay access

Job summary

Bluebonnet Dental Care in Fort Worth, TX is seeking a Part-Time Business Assistant to support front office operations and billing processes. The role involves greeting patients, handling phones and insurance communications, and using Dentrix to schedule and document records.

The ideal candidate is comfortable with dental insurance, submitting claims, and maintaining a patient-focused, collaborative team environment. Training and benefits are available to support growth and stability.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• Ability to handle PHI with HIPAA training and safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

HIPAA training

Tools

Dentrix

Job description

Bluebonnet Dental Care is looking for a Part-Time Business Assistant to join our team. We are a state-of-the-art office in Fort Worth, TX with a patient-focused atmosphere. Our ideal candidate will be comfortable working with Dentrix, familiar with dental insurance, comfortable submitting insurance claims, and overall a positive asset to our team.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged. Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors come after the organization was reviewed among 1.5 million large and mid‑sized companies in a nationwide study and achieved a 5‑star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential.
• Access to on‑demand Daily Pay.

Minimum Qualifications

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• Ability to handle PHI necessary for performing job‑related functions, with required HIPAA training and data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation; accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• ...a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. Not applicable in FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.