Dental Front Office Lead: Patient Services

Howard University; Washington (District of Columbia); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University is seeking a Dental Front Office professional to oversee daily front office operations, manage scheduling, verify insurance, and support billing processes. The role emphasizes accuracy, teamwork, and exceptional patient service in a fast-paced clinical setting.

Ideal candidates bring dental front office experience, knowledge of CDT/ICD-10, and strong communication skills to collaborate with faculty and the business office while ensuring compliance and timely billing in AXIUM.

Qualifications

• Associate degree or 2-4 years of Dental Front Office experience required.
• Knowledge of dental terminology and third-party payers preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Schedule appointments and manage emergencies according to policy.
• Work hours: Monday–Friday 8am–5pm with possible evenings/weekends.
• Verify insurance and process payments/collections.
• Review patient notes and obtain consent forms daily.
• Collaborate with business office to ensure payer compliance.
• Assist Providers/Faculty with completion of billing in AXIUM.
• Set up and monitor sign-in sheets; reconcile visits.
• Promote customer service and resolve issues to improve satisfaction.

Skills

Dental Billing

CDT & ICD-10 Coding

Customer Service

Communication

Multi-tasking

Professionalism

Team Collaboration

Computer Literacy

Education

Associate degree or 2-4 years of Dental Front Office experience

Tools

AXIUM

Job description

Howard University is seeking a Dental Front Office professional to oversee daily front office operations, manage scheduling, verify insurance, and support billing processes. The role emphasizes accuracy, teamwork, and exceptional patient service in a fast-paced clinical setting.

Ideal candidates bring dental front office experience, knowledge of CDT/ICD-10, and strong communication skills to collaborate with faculty and the business office while ensuring compliance and timely billing in AXIUM.