Dental Front Office Lead

AACI (Asian Americans for Community Involvement); San Jose (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

AACI is seeking a Dental Front Office Lead to oversee front desk operations within their dental clinic in San Jose. This role involves managing the reception team, ensuring exceptional customer service, handling insurance verification, and maintaining compliance with health regulations. The ideal candidate should possess strong supervisory skills, a background in dental office operations, and a commitment to patient care, with opportunities for professional growth in a supportive environment.

Qualifications

• Two or more years of related work experience within a Dental Office setting.
• Two or more years of supervisory experience.
• Current CPR & BLS certification preferred.

Responsibilities

• Supervise the reception team and ensure smooth patient flow.
• Assist with insurance verification and patient scheduling.
• Monitor team productivity and ensure compliance with health regulations.

Skills

Customer Service

Supervision

Detail Orientation

Communication

Education

High school diploma or GED

Tools

Epic EHR system

Job description

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Under the supervision of the Health Center Clinic Manager, the Dental Front Office Lead oversees daily dental clinic front desk operations, ensuring smooth patient flow and high-quality customer service. Responsibilities include insurance verifications and support for maintenance of health and safety regulatory compliance.

Duties and Responsibilities

• Supervise the reception team and oversee check-in and check-out processes.
• Ensure front desk coverage and assist the Clinic Manager with creating and maintaining team schedules.
• Serve as a backup for the reception team when necessary, providing exemplary customer service
• Provide training, support, and evaluation of reception team, including training of front office staff on procedures, software, and customer service protocols.
• Serve as a key resource for staff on organizational and front desk policies and procedures.
• Escalate patient concerns to clinical staff according to established protocols.
• Assist with insurance verification and pre-authorization processes for timely verification of patient insurance information.
• Assist with patient scheduling, including appointments and confirmations
• Oversee and reconcile daily cash and credit card collections, for accuracy and proper documentation.
• Monitor team productivity and suggest solutions for enhancing patient experience and office workflow.
• Ensure compliance with federal, state, and local health and safety regulations, including OSHA standards. Monitor team adherence to safety protocols.
• Complete other duties and related projects as assigned.
  
  

Qualifications

Education & Experience:

• High school diploma, GED or equivalent required.
• Two or more years of related work experience within a Dental Office setting.
• Two or more years of supervisory experience
• Current CPR & BLS certified preferred
  
  

Knowledge, Skills, & Abilities

• Demonstrated ability to effectively perform the duties outlined above.
• Familiarity with the day-to-day operations of a dental office, including scheduling, patient intake, dental terminology, procedures, and insurance processes and office procedures.
• Awareness of when to escalate patient concerns to clinical staff based on established protocols.
• Excellent customer service skills with the ability to identify and resolve patient issues effectively.
• Proficiency with the Epic EHR system or similar systems.
• Capable of teaching, motivating, and ensuring a team consistently delivers exceptional customer service.
• Detail orientation with commitment to administrative accuracy.
• Familiarity with federal, state, and local health and Dental safety regulations, including OSHA standards
• Verbal and written fluency in English required
  
  

Competencies

• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team
• Ability to communicate well with people of diverse cultural professional and experiential backgrounds
  
  

Working conditions

Work is conducted in an office environment inside a standard dental clinic setting. Basic safety precautions and use of protective clothing or gear is required. Extensive interaction with the public may be required. Occasional evening and weekend work is required.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time, see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Administrative and Support Services

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