Dental Front Office Coordinator - General

Grace Dental; Menlo Park (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Grace Dental seeks a detail-oriented Front Office Coordinator to enhance patient experience in a supportive environment. This full-time role involves treatment planning, customer service, and coordination of patient needs, all while exemplifying core values of trust and gratitude. With a competitive salary and a structured work schedule, this position offers stability and opportunities for professional growth.

Benefits

Comprehensive benefits package

Paid time off

Incentive bonus opportunities

Career mobility and growth opportunities

Regular community outreach events

Qualifications

• 3+ years of medical or dental treatment coordinator experience.
• Knowledge of dental terminology a plus.
• Ability to work collaboratively with patients and staff.

Responsibilities

• Manage patient treatment planning and financial closure.
• Obtain x-rays and referrals while coordinating patient needs.
• Process dental insurance verifications and claims.

Skills

Customer service

Communication

Organization

Problem-solving

Understanding HIPAA regulations

Education

High school diploma or equivalent

Tools

Microsoft Office

Dentrix

Job description

Experience the Grace Dental Difference!

Progressive, high-quality dental practices, Grace Dental, are each seeking a detail-oriented and experienced Front Office Coordinator to manage patient treatment planning for our practice while providing world-class customer services to our patients. The Front Office Coordinator will exemplify Grace Dental’s Core Values: Humility, Hunger, Smarts, Trust and Gratitude.

KNOWLEDGE, SKILLS & ABILITIES:

• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA regulations.
• Exceptional customer service and phone skills.
• Proficient in Microsoft Office (Word, Excel); practice management software (Dentrix) experience a plus!
• Organized self-starter and motivated problem solver.
• Clear and effective communication skills (both written and verbal).
• Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Ensure proper communication and information with patients regarding the recommended treatment plans and facilitate successful closure of related financials.
• Working with other practices to obtain x-rays, referrals and coordinate patient needs.
• Provide dental insurance verifications and process insurance claims.
• Maintain patient charts, photos, x-rays.
• Building positive and productive relationships with referral partners for business growth.
• Follow up with patients to improve satisfaction.
• Maintain up-to-date knowledge about practice services offered.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Knowledge of dental terminology a plus.
• 3+ years of medical or dental treatment coordinator experience or previous front-office experience in a medical or dental practice.

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is required to do detailed work, using arms, hands, and fingers to manipulate the required office equipment. The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day. Good eye-hand coordination and manual dexterity is needed. Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be physically able to administer CPR.

What Grace Dental has to offer:

• A positive, meaningful, challenging, and supportive work environment.
• Career mobility with long-term growth and development opportunities.
• A competitive salary with a comprehensive benefits package: including medical, family dental care, paid time off, and position tailored incentive plans.
• An opportunity to serve amazing patients and be part of community outreach events.
• A convenient work schedule, which supports personal and professional growth.
• Technology forward, growth oriented dental practice.
• Pay: $28 - $40/hourly depending on experience.
• Benefits: Medical, Dental, 401K, PTO, paid holidays and sick days, incentive bonus opportunities, continuing education.
• Full-Time | 4-Day Work Week + Rotating Saturday | 8:00am - 5:00pm

Interested? We'd love to hear from you!

Please submit three things:

• Cover letter detailing why you feel you would be a good fit for this position.
• Resume with Work History and References.
• Compensation expectations.