Dental Front Office & Insurance Coordinator

Whispering Ridge Family Dentistry; Omaha (NE); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Employee discount for dental treatment

Medical, dental, vision, and life保险

Generous PTO and paid holidays

Traditional and Roth 401(k) options

Referral Bonus Program

Free CE courses provided by our allied

Job summary

Whispering Ridge Family Dentistry is seeking a Dental Front Office & Insurance Coordinator to join our Omaha team. You will greet patients, answer phones, schedule appointments, and verify insurance benefits in a fast-paced, patient‑centered environment.

The ideal candidate is highly organized, detail‑oriented, and comfortable discussing costs with patients. Dental front office experience (1+ years) and Eaglesoft knowledge are a strong plus.

Qualifications

• Minimum 1+ year dental front office experience.
• Experience with dental insurance processing.
• Strong communication with patients and team.
• Proficiency with computer systems and scheduling tools.

Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Answer phones, respond to patient questions, and coordinate appointments.
• Maintain an organized and productive dental schedule.
• Confirm appointments and help fill openings and last-minute cancellations.
• Verify dental insurance eligibility and benefits.
• Review insurance coverage and estimated patient portions with patients.
• Assist with dental insurance claims, attachments, pre-authorizations, and follow-up.
• Follow up on outstanding insurance claims when needed.
• Coordinate treatment appointments and help patients understand their next steps.
• Collect patient payments and assist with account questions.
• Maintain accurate patient and insurance information.
• Communicate effectively with hygienists, assistants, doctors, and other team members.
• Help provide an efficient, positive experience throughout the practice.

Skills

Front desk communication

Customer service

Phone handling

Scheduling

Insurance verification

Detail oriented

Education

1+ year dental front office experience

Tools

Eaglesoft

Job description

Overview

Whispering Ridge Family Dentistry seeks a Dental Front Office & Insurance Coordinator with an amazing personality to join our team of dental professionals! Our practice is well-known for providing the community with extraordinary dental care using state-of-the-art technology and modern techniques. The best candidate for this role has strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications below, we want to hear from you!

Compensation: $23-25 per hour, negotiable based on experience

Schedule

• Full-time
• 4-5 days per week

Benefits

• Employee discount for dental treatments
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Free CE courses provided by our affiliated vendors

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Answer phones, respond to patient questions, and coordinate appointments
• Maintain an organized and productive dental schedule
• Confirm appointments and help fill openings and last-minute cancellations
• Verify dental insurance eligibility and benefits
• Review insurance coverage and estimated patient portions with patients
• Assist with dental insurance claims, attachments, pre-authorizations, and follow-up
• Follow up on outstanding insurance claims when needed
• Coordinate treatment appointments and help patients understand their next steps
• Collect patient payments and assist with account questions
• Maintain accurate patient and insurance information
• Communicate effectively with hygienists, assistants, doctors, and other team members
• Help provide an efficient, positive experience throughout the practice

Our Ideal Candidate

• Friendly, professional, and comfortable communicating with patients
• Highly organized and able to manage multiple priorities
• Confident working with schedules, phones, and computer systems
• Detail-oriented, especially when working with insurance and patient accounts
• Dependable and willing to take ownership of responsibilities
• A strong team player with a positive attitude
• Comfortable discussing treatment costs and financial responsibilities with patients
• Able to handle a busy front office while maintaining excellent customer service
• Previous dental front office and dental insurance experience is strongly preferred (1+ years)
• Experience with Eaglesoft dental practice-management software is a plus.

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