Dental Front Office Insurance Coordinator

Imagen Dental Partners; Columbus (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Sandcrest Dental Health in Columbus, Indiana seeks a Front Office Dental Insurance Coordinator to join our growing team. You will verify patient benefits, explain coverage to patients, greet and assist them, and manage scheduling and records.

The role emphasizes accurate insurance coordination, clear patient communication, and a welcoming, professional front desk presence. Work schedule is Monday–Thursday, with competitive hourly pay.

Qualifications

• 1+ year of experience in a dental office front desk or administrative role.
• Experience collecting payments at time of service.
• Proven problem solving with limited information and learning from errors.
• High school diploma or GED.

Responsibilities

• Greet patients with a warm, professional demeanor.
• Verify and coordinate patient benefits and coverage.
• Explain patient responsibilities in simple terms.
• Collect payments at time of service.
• Manage patient scheduling for efficiency and satisfaction.
• Maintain patient documents and records.
• Foster a positive patient experience.

Skills

Front desk experience

Customer service

Scheduling

Problem solving

Payment collection

Education

High school diploma or GED

Tools

Dentrix

Eaglesoft

Curve

MacPractice

Job description

General Overview

Are you someone who has a gift for understanding insurance breakdowns and enjoys helping patients understand their benefits?

At Sandcrest Dental Health, we are looking for a Front Office Dental Insurance Coordinator to join our growing team. As a valued member of our Columbus, Indiana practice, you'll enjoy career growth opportunities while maintaining an exceptional work-life balance in a thriving community.

What we offer:

• $18 - $22 per/hour based on experience
• 401K with a match
• PTOand holidays
• Medical, vision, life insurance and disability plans, as well as wellness programs
• Benefits and perks for you, your family and even your pets

Schedule: Monday - Thursday: 7:45am - 5:00pm

Responsibilities

As our Front Office Coordinator, you will:

• Welcome and greet our patients with a warm, professional demeanor—you'll be the first face our patients see and a key part of their positive experience.
• Utilize your dental insurance expertise to coordinate and verify patient benefits, ensuring accurate coverage information.
• Explain to patients their responsibility in an easy-to-understand format.
• Collect payment at time of service.
• Manage patient scheduling to optimize provider efficiency and patient satisfaction.
• Manage patient documents and records.
• Engage and foster patients through a positive experience.

Qualifications

Required Qualifications:

• 1+ year of experience in a dental office front desk or administrative role
• Proven experience collecting payments at time of service
• Proven experience solving problems with limited information and learning from any errors
• High school diploma or GED

Preferred Qualifications:

• Knowledge of Dental operations
• Proficiency in dental insurance benefits and claim verification
• Experience with Dental Software such as Dentrix, Eaglesoft dental software, Curve or MacPractice

Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.