Dental Front Office Coordinator — Patient Experience Advocate

United Dental Corp.; New York (NY); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with 4% Employer Match

Paid Holidays

Paid Time Off (PTO)

Continuing Education Support

Job summary

United Dental Corporation in Manhattan, NY is seeking a Front Office Coordinator to create a welcoming patient experience while supporting daily office operations.

You will greet patients, manage calls, schedule appointments, verify benefits, and assist with financing options, with a focus on accuracy and teamwork.

This role offers a stable schedule Monday through Friday and eligibility for benefits with 30+ hours per week.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency.
• Professional demeanor and team orientation.

Responsibilities

• Greet and check in patients.
• Answer and manage incoming calls.
• Schedule and confirm patient appointments.
• Verify insurance eligibility and benefits.
• Collect payments and maintain accurate records.
• Assist with treatment financing options.
• Maintain patient charts and documentation.
• Support office productivity and coordination with clinical teams.
• Maintain a welcoming, organized front desk.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Computer basics

Professionalism

Education

High school diploma or equivalent

Tools

Dental practice management software

Insurance verification tools

Job description

Front Office Coordinator – Periodontal Practice

Location: Smile Central Park | 30 Central Park S RM 13C, New York, NY 10019
Schedule: Full-Time | Monday–Friday | 8:30 AM–5:00 PM
Pay: $25–$32/hour, based on experience
Practice: Periodontal / Specialty Dental Practice
Insurance: PPO & Fee-for-Service (FFS)

Smile Central Park is seeking an experienced Dental Front Office Coordinator with periodontal scheduling experience to join our established Manhattan practice.

Because periodontal care is a significant part of our practice, we are specifically looking for someone who understands the workflow of a periodontal office and can confidently manage periodontal scheduling, treatment sequencing, maintenance and recall, and patient coordination. Previous dental front-office experience with direct periodontal scheduling experience is required.

This is not an Office Manager position. Our practice has established management in place. This role is focused on being a knowledgeable, dependable point of contact for our patients while keeping the front-office and periodontal scheduling workflow organized and moving.

What You’ll Do

• Serve as a welcoming, knowledgeable point of contact for patients from their first call through ongoing treatment
• Manage periodontal scheduling, including treatment sequencing, periodontal maintenance, recall/recare, and follow-up appointments
• Maintain a productive periodontal schedule by proactively filling openings and following up with patients who need treatment
• Coordinate appointments based on provider recommendations, treatment needs, and appropriate timing of care
• Manage general scheduling, confirmations, cancellations, and schedule changes
• Review treatment plans with patients and clearly communicate next steps
• Help patients understand insurance benefits, financial expectations, and scheduling
• Verify insurance information and maintain accurate patient records
• Collect patient payments and assist with financial arrangements as appropriate
• Manage incoming calls, messages, and patient follow-up
• Work closely with the Office Manager, periodontists, hygienists, and clinical team to provide a smooth patient experience

What We’re Looking For

Dental front-office experience and hands-on periodontal scheduling experience are required for this position.

Candidates should already be comfortable with the terminology, scheduling considerations, and patient coordination involved in periodontal care. We are looking for someone who can step into this environment with an existing understanding of perio scheduling and treatment flow, rather than someone learning periodontal scheduling for the first time.

Our ideal candidate brings:

• Previous experience working in a dental front office
• Direct experience scheduling periodontal treatment
• Understanding of periodontal maintenance, recall/recare, and treatment sequencing
• Strong patient communication and relationship-building skills
• Experience discussing treatment plans and helping patients understand their next steps
• Familiarity with dental insurance verification and benefits
• Strong scheduling, organization, and follow-through
• A proactive approach to maintaining a productive schedule and filling openings
• Ability to collaborate effectively with an existing Office Manager and clinical team

What Success Looks Like

You become a trusted and familiar resource for our patients while keeping the periodontal schedule organized, productive, and moving forward. You understand how periodontal treatment flows, proactively follow up with patients, and make sure recommended care doesn't fall through the cracks.

If you have strong dental front-office experience and already understand the unique scheduling needs of a periodontal practice, we'd like to hear from you.

• High school diploma or equivalent

• Strong customer service and communication skills

• Excellent organizational and multitasking abilities

• Basic computerproficiency

• Professional demeanor and positive attitude

• Ability to work collaboratively within a team environment

Preferred

• Periodontal office experience
• Dental front office experience

• Experience with dental insurance verification

• Experience with treatment presentation and financial arrangements

• Experience with dental practice management software

• Experience in PPO, Fee-for-Service, and/or Medicaid environments

• Bilingual skills (if applicable to market)

Benefits

Employees regularly scheduled to work 30 or more hours per week may be eligible for:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) with 4% Employer Match

• Paid Holidays

• Paid Time Off (PTO)

• Continuing Education Support

Insurance benefitsbeginthe 1st of the month following60 daysof employment. Paid holidays become available after90 daysof employment.Benefitseligibility and waiting periods may apply.

Why Join United Dental Corporation?

• Established Patient Bases

• Supportive Team Environment

• Growth and Development Opportunities

• Continuing Education Support

• Multi-State Practice Network

• Long-Term Career Growth

Apply Today

We are actively interviewing qualified Front Office Coordinators and look forward to learning more about your experience and career goals.

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