Dental Front Desk Trainee - Patient Care & Admin

Kalihi Palama Mental Health; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kalihi Palama Mental Health is seeking a detail-oriented front desk receptionist to greet patients, register them in Dentrix, and manage day-to-day office flow. You will handle check-in/check-out, verify insurance, collect payments, and coordinate with billing and clinical staff to keep visits running smoothly.

Responsibilities include updating demographics, scheduling, recalling patients, and maintaining accurate charts while ensuring a welcoming environment and patient confidentiality at all

Qualifications

• Front desk adaptability
• Attention to detail
• Good communication skills

Responsibilities

• Greets patients, treating all with equal respect and courtesy
• Ensures all patients sign in
• Prepares charts
• Accurately registers patients (sets insurance, sets sliding scale, checks eligibility, updates demographics at each visit)
• Ensures patient forms are filled and signed, alerts set in Dentrix
• Ensures all patient information is accurately placed in Dentrix, following Dentrix Administrator and Billing Department guidelines
• Informs patients of charges (potential) for the current days visit
• Informs patients of outstanding balances and ensures that patients have all outstanding balances paid before routine care is provided
• Advises walk-in patients of walk-in protocol
• Advises scheduled patients, if provider is behind schedule. Offers to reschedule if patient does not wish to wait
• Informs provider through Dentrix or intercom the status of patient visit for the day (if patient will be late, cancellations etc.)
• Monitors walk-in flow and follows guidelines for walk-in pre-screening
• Collects cash/visa/checks from patients and provides receipts to all patients. Verifies all personal checks w/ Vericheck and legibly writes approval number on all checks
• Informs patient of all possible payments expected for next visit procedures
• Cross-checks all charges (including Medicaid) with set insurance, Medicaid or sliding scale. If there are discrepancies, this is corrected/addressed according to Billing Department recommendation
• Issues refunds or refund requests according to department guidelines
• Issues next appointment cards with date/time/provider/possible charges for all patients
• Supports and promotes recall for all patients
• Maintains record of cash in cash box/pouch
• Turns in payments from patients at the end of the day to Billing Department (ensures 2nd count of collections -Director, Office Manager or available billing staff)
• Pulls and files charts, x-rays and returning referrals
• Submits treatment preauthorization requests and documents their return
• Reconfirms patient appointments and documents this in Dentrix
• Answers phones and clears phone lines
• Facilitates accurate internal and external referral (Quest, CCMC, Specialists, KPHC departments, physician etc.) and documents their return
• Submits Day Reports through Director
• Purges charts according to department guidelines
• Schedules providers according department guidelines.
• Inventories and orders forms and front supplies

Job description

Kalihi Palama Mental Health is seeking a detail-oriented front desk receptionist to greet patients, register them in Dentrix, and manage day-to-day office flow. You will handle check-in/check-out, verify insurance, collect payments, and coordinate with billing and clinical staff to keep visits running smoothly.

Responsibilities include updating demographics, scheduling, recalling patients, and maintaining accurate charts while ensuring a welcoming environment and patient confidentiality at all