Clinical Services Representative I

Rutgers University; Newark (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University is seeking a Clinical Services Representative I within the Department of Orthodontics at the Rutgers School of Dental Medicine. The role handles front desk services, including cash collection, appointment scheduling, and patient data entry, in a fully on-site setting.

The successful candidate will have at least three years of clerical experience with cash handling, strong interpersonal skills, and proficiency in Word and Excel. Training and benefits are provided.

Qualifications

• Three (3) years of progressively responsible clerical experience required, including one year in a business setting involving cash collections.
• Must be able to manage front desk responsibilities and patient interactions with professionalism.
• Proficiency in Word and Excel is required.

Responsibilities

• Registers patients and enters biographic and insurance information into the system.
• Collects and posts patient payments and copayments.
• Balances daily receipts and prepares bank deposits.
• Directs patients to appropriate areas and assists with scheduling and inquiries.

Skills

Interpersonal skills

Computer literacy

Education

Associate degree preferred but not required

Tools

Microsoft Word

Microsoft Excel

Job description

Position Details

Recruitment/Posting Title: Clinical Services Representative I

Job Category: Staff & Executive - Administrative & Support

Department: RSDM - Orthodontics

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within the Department of Orthodontics at the Rutgers School of Dental Medicine (RSDM). Under general supervision, the Clinical Services Representative I carries out a variety of front desk services related to cash collection. The incumbent serves as a receptionist, maintain appointment books, requests chart, post payments, enters and updates patient demographic and insurance information and collect copayments.

Essential Duties and Responsibilities include the following:

• Registers patients presenting for treatment at Rutgers School of Dental Medicine. Enters all biographic and insurance information into appropriate computer system. Checks patient identification as required by RSDM policies. Audits patient data, such as address, is current.
• Obtains a copy of the patients' Medicaid/Medicaid HMO card each month, verifies and updates information as needed.
• Ensures that the designated insurance copayment is collected before patient is seen by student.
• Responsible for the collection and posting of patients' payments. Ensures that the patients' payments are recorded properly. Prepares computer receipts for patients.
• Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
• Prepares and balances receipts daily for the bank deposit. Endorses all checks with Rutgers University stamp and ensures that deposit is placed in a secure lock bag.
• Proves cash collections daily according to the procedures established by the Head Cashier.
• Directs patients to the correct area of the dental school (Special Needs, Pediatric Dentistry, Oral Med, etc.).
• Informs students of their patients' arrival. Takes messages for students and advises them of patient appointments.
• Requests charts for patients of record who will be seen the next day.

Salary Details

Minimum Salary: 28.470

Mid Range Salary: 28.970

Maximum Salary: 29.840

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status: Full Time

Standard Hours: 35.00

Work Arrangement: This position requires a fully on-site work arrangement.

Union Description: Teamsters 97

Payroll Designation: PeopleSoft

Terms of Appointment: Staff - 12 month

Position Pension Eligibility: PERS

Qualifications

Minimum Education and Experience

• Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Must be computer literate, including proficiency in Word and Excel.

Preferred Qualifications

• Preference will be given to those with at least three (3) years of prior dental front desk experience.
• Associate's degree preferred but not required.

Physical Demands and Work Environment

• PHYSICAL DEMANDS: There are no significant physical demands. Sitting for long periods of time may be a requirement.
• WORK ENVIRONMENT: Clinic and office operation. Moderate noise.

Posting Details

Posting Number: 26ST1727

Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus: Newark (RBHS)

City: Newark

State: NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement